Joe Bean's Express Espresso — Restaurant in Appomattox

Well a couple month ago I go with one of their loyalty card that needs 2 more punches for a free drink and I ask the young lady for 3 drinks and I want the 3rd one free. She says she can't do that, I'd have to buy all three. I explained that I get a free drink after 2 more purchases, she claimed she understood but those were the rules. I said so if I buy 2 drinks then get back in line, then you'll give me the free drink? Her eyes kinda glazed over for a couple seconds then she said yeah, sorry that's the rules. I went ahead and bought all three and came back another time and used the free drink card. She was either clueless or the management has really stupid rules. Anyway I let that go but decided today to leave a bad review. I went today to get a drink. While she was making it I ate a $1 tiny bag of peanuts and when she came to give me my drink I asked her if she would be so kind as to throw the tiny tiny, clear empty bag away. She said sorry I can't do that. Now I understand I can't give her a Walmart bag full of trash or even a empty can that she can't see what's in it but I was asking her to throw away the equivalent of the paper that would be removed from a straw. I'm sure they do have a rule to not throw away trash which is understandable but use some commonsense. Now the drinks are usually good and the employees usually very nice but with these 2 instances I'm left with the impression that they really like to say NO whenever afforded the opportunity instead of appreciative of...

Look it pains me to do this because I've supported this business for over 5 years now and took up for it over the massive Starbucks but this isn't it anymore. I go to get two coffees and one being an iced cozy campfire. The iced coffee was very bad, as in so milky you couldn't taste coffee or flavorings. I was told that I have to pay for another coffee for it to be remade because it was "made properly the way it's supposed to be". Really? So I have to pay for your mistakes or because the mix was bad? Really? This is something that Starbucks won't do to you and if it happens corporate will make it right. This is so sad because I come here almost everyday. I spend typically 70+ dollars a week here but now I nor my GF will be coming back ever again. I will not support a business who treats their regular customers or, any like this for the matter ever again. You should absolutely never charge a customer for something you messed up or just didn't come out right. I'm done with this place. It's clear nobody cares about their job, the customers or quality of...

Excellent coffee , better than chain coffee house, hands down, Everytime. Usually staffed by college/highschool aged students that are very friendly, efficient and knowledgeable. There is no pretentiousness here. The baked goods are absolutely delicious! The pumpkin choc chip muffins are my favorite (wish they had them yr around!)Worth noting is that I most always have my Pug with me- he knows immediately when we pull in for coffee because they always have a treat for him and when they realized he couldn't eat the hard milkbone treats, they started giving him a tiny cup of whipped cream to enjoy! I would say this is customer service x10! The coffee is great but the friendly customer service is exceptional and what keeps me...