Church's Texas Chicken — Restaurant in Arlington

Use to go to this place often, ordered for company events mostly. I would have an occasional mess up but no real big deal, they were always so nice. Tonight changed it 4 me. The window speaker was muffled so that made it a lil hard, but we got passed that in thought. Got to the window to pay and repeated my order making sure it was done right. Nope not right. Ok so rolling there eyes the manager grabs the bag n says it's legs and thighs. I replied no sorry i paid for mixed, I requested NO thighs. So she rolls her eyes and fixes it. So i pull to side inspect order, missing biscuits. So I go back in, they tell me the family meal i ordered don't come with biscuits. So I buy them. Mexican lady at counter had the worst attitude I've ever experienced. I asked her why is it so hard 4 people to just be neutral n not so rude n hateful. She snapped, we fixed your order. I asked if this was her 15,000 investment she spent to buy this franchise. She shook her head no. I Saud I don't understand why your so angry n upset like I did something wrong. As I walked put she said I think b you have a problem. I turned around and asked her if she said I had a problem, she said yea I stopped her n said actually I have a problem now with you, your rudeness is disgusting, and as your manager stands there n justifies it by acting the sane way is even more disgusting. I really should have just got my 40 dollars back. I got back to my destination with old heated lamp food. Had to go back out n repurchase more food that was fresh n not stale. I won't be back to this location. Really sad how hiring the wrong people can affect your business. It's not they're invested money so they don't care how they...

This Church's Chicken has to be the worst one around. Here is why! 1 I work nights and sometimes I like to pick up a meal so I can have it for over night. I've been there at 7pm several times and they say there out of chicken breasts.. And they won't have anymore for the night. NOTE: They are open till 10pm. I've been there several times early in the evening and they said they were out of chicken. Tell me what are they going to do till 10pm with no main course to serve. The reason I'm doing this review right now is because tonight when I went there there was cars all the way around the place when I passed by the window I can see there's plenty of chicken up on the Shelf and after waiting 15 minutes in line I find out that the two cars in front of me were told they didn't have no chicken and I was told they didn't have no chicken they said all they had was french fries and okra as many employees came to the window and seen all the cars wrapped around the building and none of them could come outside and tell us that we're waiting in line for nothing. The only thing good that came out of this is I discovered there's a Lisa's Chicken down the street they're open till 11:00 and they actually have chicken and plenty of it. Thank you Church's Chicken for letting me discover Lisa's Chicken. A Real...

This establishment needs to be revamped. They need to fire everyone and start over. For starters why do you have a phone if your not going to answer it? We called more than 5 times with no answer. That goes to show that the store manager isn't doing thier job either because if they called they wouldn't have got through either. Secondly and most importantly where's the customer service? I could have sworn the customer was always right. The store manager proceeded to argue with us that there was biscuits with our order when there wasn't. We ordered a 9 pieced mixed and only got 3 pieces of white meat. It's an upgrade and cost more to get mixed and only a third was mixed. Not only was the manager rude and had an attitude she never attempted to fix the situation or fix our order. Her excuse was she doesn't work at this location and she's just filling in like we're supposed to be OK with that reasoning. It's a huge inconvenience when you get all the way home and your order is wrong, your family is hungry and you've lost money. Needless to say I will never do business with them even if they get it right and yes were calling corporate. The customer service at this location is...