Pioneer Restaurant — Restaurant in Arlington

Today I came in with a party of 8 we’re visiting from Kansas and we’re all exhausted from the trip. As we waited for our food a whole hour later our table got the food except for me. I waited for about 40 minutes while my table ate and I still had no food. While it may not be the waiters fault, she was very polite and said she would ask the manager to see if she could get my order off the ticket, but to go ahead and eat my food. About 5 mins later the waitress comes back and apologizes and states that the manager said since I touched the food and ate some of it she could not get it taken off the ticket per her manager Mia. Safe to say I have never felt so disgusted and disrespected in my life until today never have I had such bad experience at a restaurant let alone experience the greediness from a person in a managerial position to rather throw the food out than let me eat it as my friends decided to wait for me. She chose to escalate things further when the waitress had tried to de-escalate, she messed with the waitress tips as my friends agreed the service was awful and that is not how customer service goes. For this reason my friends and I will no longer visit, I left embarrassed and disgusted for no reason shame to the manager Mia and her staff and to the waitress that tried her best I know it wasn’t your fault it was the poor management...

We usually go to this restaurant at least once or twice a month. We have enjoyed it for the past two years but unfortunately today we had a bad experience because the waitresses insisted up on having a conversation about their periods….they had this conversation and the manager on duty never told them to stop. She never came and apologized to the customers for being on unpleasantly entertained by their conversation about their periods, and then on the way out as I talked to the cashier about it, she became offended that I was complaining, and when I told her that it was disrespectful, and that my girls would never disrespect their dad by talking about their periods in front of him…..she sarcastically said well “I feel sorry for your daughters”….then I heard one of them say “well goodbye” so my husband and I left and did not tip. We usually always tip, but this was very disrespectful. The conversation was very disrespectful and not only were they talking about there periods……they were laughing and talking so loudly where everyone could hear them. I was raised differently. I am older, and I feel like young girls need to be taught better and to...

Years of serving good food is the reputation. I have made this a lunch destination whenever I have business anywhere near the area. Delicious food & waitresses that called me honey was why. This week I received substandard food and surly service. Lunch plate with meatloaf, mashed potatoes, green beans & roll should've been a treat. The meat & potatoes were buried under viscous brown gravy that tasted canned. Meatloaf should have a tomato based sauce. This version was foul. One dry cornbread muffin instead of a fluffy dinner roll? I asked for roll and was told "l'll have to charge you extra. Is that okay?" When i was ordering the meal, I wasn't asked what bread I'd prefer (previously I'd get one of each) so no. It wasn't okay. Total interaction was: my order was taken, food put on the table, bill put on the table, money taken. I had a sense that the staff had not one care about me. That is not the dining experience I prefer. So different from my previous experiences I have to wonder (1) if the business has been sold and (2) if I...