Blaze Pizza — Restaurant in Arroyo Grande

Visit on 4/24/2025 at about 9:05 PM Dishonest and manipulative behavior. Horrible customer service. I asked for a one topping pizza and they tried to charge me for a two topping without my consent and without telling me. This was AFTER I had to fight to customize the pizzas to be what I wanted them to be. My wife doesn’t even want to go in with me when we build our own pizza because I have to ask so many times for more toppings, she feels like we’re the problem. If I wanted a standard pizza that I can’t customize, I will go somewhere and pay for it; I pay for the ability to BUILD MY OWN PIZZA. When I noticed I was being charged for a two topping they said it was because I asked for “too much cheese”. I agreed to pay for one good/service and then was forced to pay for a different one and was placed in a position where I felt like I didn’t have a choice; the pizza was already in the oven, it was late, and the kids were hungry. Needless to say, I will never give another penny to this dishonest and manipulative company. I work too hard to throw away my hard-earned money on companies who don’t care about their customers. And I follow through with it what I say. There are 2 companies in SLO who treated me and my family poorly in 2021, I said I would never give them a penny, and I have never even set foot in them since. So congratulations, Blaze. You have discovered a brilliant business strategy; don’t focus on making the customer happy by making sure that they can build a pizza to their satisfaction and budget accordingly for extra ingredients each month. Instead, do whatever it takes to save 50 cents per customer (if that!) on the amount of cheese used and try to charge people more if you can get away without them noticing; if they do notice, manipulate them so that they feel pressured and feel like they don’t have a choice. Also, make it so awkward and difficult for them to customize their pizza that they just don’t ask anymore and just accept the skimpy amount of toppings that are allotted. it will totally make up for the hundreds of dollars from losing that customer for life. Truly genius. Customers will come back again and again to waste their money on something they can get for cheaper somewhere else, especially when they are treated so wonderfully (sarcasm here, by the way). And for the record, the amount of cheese was less than (and more expensive than!) pretty much any standard cheese pizza from another restaurant where you DON’T have the option to customize. Costco, Fatte’s, Domino’s, and Little Caesars all fall into this category, to name a few. Seriously, if they just made us happy with our pizzas and didn’t give us grief, they would make hundreds to thousands of dollars on us alone, let alone all the people I would tell to go here. Instead, they have opted for getting zero business from me and everyone I talk to about this location. Extremely foolish business decision in my opinion but to each their own, I guess. If I was a business owner, I would at least attempt to make my customers happy because I would want them to come back and bring their friends and family and I would want them to do so for YEARS! Even if you hate your customers for some reason and only care about money, you should still treat your customers amazingly to their face because THAT’S good business, just from a financial standpoint! They’ll come back and you will make way more money! I never understand companies who can’t/won’t figure this out. I love the taste of our pizza when we get to make it just how we like it. But it’s no longer worth the awkward and wearying process to get it. This last trip was the last straw. It’s not about the money; it’s the principle and the fact that they are willing to go as far as stealing from customers without informing them and without their consent just to try and make a buck. Well, you will no longer make a buck from me, my family, my friends, and hopefully every single person...

Blaze Owners/Managers - Stop Telling Your Employees to SKIMP on Toppings when the patron/customer is in-store doing a Build Your Own! We are tired of the employee's attitudes when asking for more toppings! Been going to the AG store since it opened, and both of the "shorter" female managers, and one tall male manager-type constantly pressure the patrons to "move on to the next topping" as quick as possible (this is over the last several years). After talking with a few of the less annoying employees (not the managers), we were told they are forced/trained to do this by management/ownership to lower costs, and are reprimanded if they don't. No matter how many times I would state "lots more pepperoni please" or "cover the entire pizza" they literally just put 2-3 more pieces of "x-topping" on the pizza, and then say "what next," with lots of attitude, it's ridiculous. They won't even look you in the eye, but rather grumble under breath (this has happened numerous times). You can also tell the "nice employees" hate working there, and don't last long, this says a lot about how the place is managed, quite sad.

My son doesn't like going there any more because he feels guilty to ask for more toppings. It shouldn't be called a "Build Your Own" pizza, but rather a "Come Get An Attitude From Us" pizza, if you ask for more than 6 pieces of pepperoni. Feels like every time I go into the restaurant, I must prepare for a battle-of-the-wils, and attitudes. Rather than such resistance, it should be "would you like more of x-topping" wonderful customer? Or, is that enough of x-topping guy that keeps us in business. Yep, some mild sarcasm there, but you get the idea. O, and I rarely write negative reviews, but have been taking both of my boys to this place for years, about every-other week, so it is sad to think we will stop.

If you are out there Blaze Owners/Managers, please fix this problem asap. I will change the review if the attitude stops over the next several visits, assuming...

My experience at Blaze Pizza in Arroyo Grande was truly exceptional, deserving of a solid five-star rating. The service exceeded my expectations, with the woman at the checkout displaying remarkable friendliness and attentiveness. Her positive attitude added a delightful touch to the overall dining experience.

Now, let's talk about the star of the show – the food. The quality of the vegetables used in my pizza was outstanding; each bite burst with freshness. It's evident that Blaze Pizza prioritizes using top-notch ingredients, making a significant difference in taste. The attention to detail in crafting a delicious and high-quality meal was apparent, and I truly appreciated the effort put into ensuring customer satisfaction.

Equally impressive was the cleanliness of the entire restaurant. A well-maintained and hygienic environment is crucial for an enjoyable dining experience, and Blaze Pizza in Pismo Beach nailed it. From the dining area to the kitchen, everything was spotless, contributing to a comfortable and inviting atmosphere.

Reflecting on my visit, I can confidently say that Blaze Pizza has earned my loyalty. I'm eagerly anticipating my next visit, looking forward to savoring their fresh and delectable offerings once again. If you're in Pismo Beach and seeking a combination of outstanding service, top-quality ingredients, and a clean, welcoming ambiance, Blaze Pizza is the place to be. This establishment has undoubtedly set a high standard for excellence in the realm of...