Wingstop — Restaurant in Arroyo Grande

Unfortunately, I have had practically nothing but bad experiences with this wingstop stop, and I would caution anyone who is thinking about dining here, especially if you are wanting to place an online order for delivery. Every time I have done so, they forget substantial amounts of my order. This most recent experience was the worst as they forgot nearly half of my order. I tried to call the store multiple times, but I was sent to voicemail on each attempt. I then had no choice but to go to the store which is frustrating enough considering I PAID for delivery…kinda defeats the purpose don’t you think? Once I arrived, there was no manager present to speak to about this matter, and after about 30 minutes of waiting and going back and forth with the cashier, I was left with 2 options. 1) wait another 20-30 minutes for fresh wings to be made while the rest of my food at home continued to get cold or 2) take the now cold wings that were forgotten in the initial delivery. No other form of compensation or refund was offered despite the countless mistakes they made throughout almost every step of this process, and the staff didn’t really seem to care. I wish I could say that lack of caring ended at this specific store alone, but I reached out to their customer service department via the wingstop app to try and rectify this situation…No response. The quality of the food is not worth the headache, and their actions/response to situations appears to make it very clear that they do not value their customers. Truly, it is not worth your money to go to this...

If I could give this place negative stars, I absolutely would. I've tried to give them multiple chances, but each time, they manage to ruin my love for Wingstop in a new way.

When they first opened, I decided to try them out, only to receive undercooked and overly salted food. I chalked it up to growing pains and gave them another chance a few months later. Next time, they botched a delivery order—several sides were missing, and no one answered our calls. While frustrating, we resolved the issue through the app and moved on.

However, my most recent experience was the final straw. Half of our delivery order—over $20 worth of food—was missing. Once again, no one answered our calls, forcing us to drive to the restaurant, completely defeating the purpose of delivery. Upon arrival, we asked to speak with a manager, but instead, the cashier called them on the phone. After waiting 20 minutes, we were told we could not speak to them and that our missing wings were simply sitting on the counter. They offered no resolution other than telling us to handle it through the app.

At that point, I simply took my food and left, but the experience was beyond unacceptable. I strongly recommend choosing any other restaurant in the area. And if you're set on Wingstop, make the drive to San Luis Obispo or Santa Maria—you'll likely have a far...

Would give negative stars. Just waited 25 minutes for some tenders. Asked for a manager and was told theres no manager on duty so she can't do anything to help me. Told me I should order online if Im in a hurry. It's not a hurry it's shouldnt take 25 minutes. Then they were rude on top of it. Asked for refund and they can keep the food, so I can get back to work and said they can't refund me lol. Yerelyn is the worst person I've ever dealed with at a restaurant. She does not care about the customer or the service I will never go back here and I don't recommend anybody to ever come here. Lots of people all in here very upset over the service. Sad part it's not even busy. Shes absolute horrible representation of the company and I'd fire her immediately. Telling the customer there wrong is immediately bad. Also any establishment should have a manager on duty for these reasons. Also proceeded to tell go ahead and leave a review for every bad one I get I get two good ones. Lol you want this lady taking people's orders? She then talked crap to me all the way out the door lol. Weird power trip for a lady who takes orders at...