7 Leaves Cafe Artesia — Restaurant in Artesia

Terrible leadership/customer service. Be aware of the bathroom locks here.

The store manager Jenny handled the situation poorly. I was in the restroom, on the toilet, and somebody somehow could open the door. When I was locking the door befor that, I turned the switch all the way that I could, saw the metal bar inside move, couldn't open the door from the inside, so I figured that was good. But somebody else tried to open the door when I was on the toilet, and they couldn't at the 1st try, so they pushed the door harder and made it open. I felt very unsafe and embarrassed. I went out, told manager Jenny, and the first thing she could say to me was: "oh that's restroom is not usually used" Wow, ok then, why didn't you put a sign? She never apologized or felt sorry for what I went through. Her first instinct was to protect herself by bringing that up. Then obviously she couldn't argue with the fact that there was no sign, so she told me to come in and show her the lock. What else could I show her? I did what I could to lock the door. She came out from the restroom and said that the lock was fine, asking me to show her how the door could be open from outside, like I was lying to her? In the whole conversation, she never said Sorry for what happened, never empathized with me and tried even a bit to make me feel any better. She focused on showing me that it was my fault that it happened. Even when I pointed that out for her that she was only looking out for herself, she defended herself and said that She felt sorry that I felt that way about her. Wow, what a way to treat your customer. You don't realize that the customers help you keep your job? I suggest corporate train your employees better and hire people with better people skills. If you already work hard to create a good product, I'm sure you wouldn't want to lose business for bad customer service. The argument we had in front of numerous customers did not help with the store's image, either. Mistakes happen, but all of this drama would have prevented if you trained your employees to be more customer-oriented

Soon after I posted this review, the district manager left a reply here apologizing and saying that she would call me. She never did. Actions speak...

Fair for the mix of various Asian and European food and drink influences. For example, the iced Vietnamese coffee actually tastes like and is as strong as actual Vietnamese coffee served in Little Saigon at Gala Bakery only when you add extra shots. But then, it costs more. Flavor at least is decently authentic with extra shots. (Both places go cheap by adding way too much ice so you get less coffee.) Passion fruit is decent for the taste when you first get it, but let it sit an hour and it shifts to become not as tasteful as the citrus slice leeches. Definitely not as sweet as traditional Taiwanese boba shop versions, so you'll have to ask to adjust the sweetness. Store is modern, but lame by refusing bills bigger than a $20. Huh?! Too cheap to buy a bill validation machine or pen? Tons of other Vietnamese coffee shops and Taiwanese boba shops take large bills without issue. Rating based on the bill issue, the better pricing at other shops for the same drinks, better tasting drinks elsewhere. Good if you're stuck and no better place is closer, but the competition has more memorable drinks at...

Staff: They are very friendly and help in suggesting drinks and snacks off of their menu. To add on top of that they are very warm and welcoming.

Drive through: I'd suggest coming to this place from Artesia Blvd through the front of the restaurant due to double traffic lanes in the opposite side. The drive through is so fast and the menu outside is very clear and easy to read.

Indoors: Wow! This place is so beautiful inside. You get greeted by the staff at the front with the walls decorated with their latest products such as Hydro Flasks. The center of this place has two huge tables with seating all along the walls. The WiFi is reliable and my biggest positive has to be the printer! Their printer has saved my life so many times.

Menu: I've had the pleasure to try out the house coffee and the Thai tea boba. Best way to describe the house coffee is a new take on Vietnamese coffee with a hint of salt. Thai tea is always my go to when I need a jolt of creamy savory-ness. Lastly, try the macaroons here! Any flavor you get I guarantee you will...