Biltmore Wine Shop — Restaurant in Asheville

Had a great experience touring the Biltmore Estate & Gardens and was super excited for the complimentary wine tasting, too. Made our reservation, were kindly greeted, and had a really nice tasting. Unfortunately, the wine shop experience ruined the entire trip. After the tasting my husband and I walked around the wine shop searching for our favorite wines from the tasting to purchase and could notice a commotion around us. So we hurried and found our 3 wines and went to checkout. The cashier was very kind, but there was another employee that came and stood blocking the exit door (a Caucasian male with one arm). He said loudly “I don’t wanna have to strong arm anybody today”. My husband and I looked at each other confused as to who he talking to/about. Finished our transaction and he opened the door to let us out…then walked away and back into the center to the shop. He was talking about us! Somehow someone thought we were stealing! And it doesn’t help that we were the only African Americans in the shop at the time. I was appalled and just saddened to think that we would ever be subject to something like that. Completely ruined our trip and will probably never return or...

This is a very nice place to shop for wine on the Biltmore Estate. The Biltmore estate is a tourist attraction in Asheville, NC. The estate includes a mansion, winery, stables, and a beautiful drive. Each of these is a treasure in its own right. The winery location is on the northwest corner of the estate. The area by the winery has several spaces to visit like the wine shop, farmyard, courtyard, hotel, and winery/wineshop. The shop can be accessed through a tunnel that is absolutely magical the way it was decorated when we visited. It was covered in lights the length of the tunnel. Along the tunnel, there are alcoves with informational signs about the winery. Once you get through the tunnel, there is a set of stairs that you ascend and then you can go right or left. The right leads you into the shop and the left leads you to an open seating area for another venue. The shop is large with a large wine selection and a small gift shop. They offered free tastings of cider when I visited along with a wine sampling. The shop is beautiful and the staff was friendly. I would recommend visiting if you are in the area and have access...

WORST EXPERIENCE EVER!!! I ordered my favorite wine from this store on the 22nd of December. After I received my receipt and order confirmation number, I gave it a bit of time to ship and I still haven’t received anything on the 10th of January. I finally called in regarding my order and they told me it was never placed. I have my receipt and email confirmation proving my purchase and they wont give me my product. What’s more… they don’t even have the wine I wanted in stock anymore after the holidays!!! I think this is very unprofessional and I will be advocating to everyone I know to never shop nor visit this place. VERY DISAPPOINTED IN THIS COMPANY.

Update: Manager called and sent a close...