Papa Murphy's | Take 'N' Bake Pizza — Restaurant in Astoria

I ordered a pizza on the app for pickup at 2:15pm to be ready at 3:00pm. I arrived at 3:05pm. My pizza was not in the “pickup” area. An “employee” asked me about my order, when placed, how placed, etc. “Oh, I remember making it. It looks like someone took your pizza”. WHAT??? I was asked what pizza I ordered. (She just made it 15-20 minutes ago, and had the order SOMEwhere! I looked at my app and told here what my ONE pizza order was. I asked if I could get a free soda since my pizza was not there as ordered. “No. It will only take a few minutes to make”. Well ok! When it was ready, she tossed it in the end of the counter and said “ your pizza is in there”. Well, needless to say, customer service is not a priority. You...

Had a gift card so I decided to try them for the first time in years. Surely they've improved, right? Wrong. I ordered online, they added cheese to the gluten free I ordered, despite requesting no cheese. I was shocked at how few toppings were on the pizzas! And then the generic instructions they sent, didn't say anything about the New York crusted pizzas, so I used the shortest time, still burned it. Literally same price as Domino's, half the toppings and you have to cook it yourself! When kids don't want seconds, it's a fail! Will never be back. 2 stars because ordering online and picking up was...

That's Scott who gives great customer service he's polite, always smiles and he remembers my name. So head on down and say hi to Scott, Kenny and the rest of the crew if you see Scott mention how great he looks in the picture. Tell him Christina says hi..

I Love Papa Murphy's at least 2 to 3 x a month I get pizza the Cowboy, Murphy's Combo and the Hawaiian with a side of Jalapenos ( side because you get more for the same cost if they would add it) they are my favourites and then occasionally i order them in the pan, yummmm

5 stars on cleanliness, customer service, quickness, friendliness...