Chipotle Mexican Grill — Restaurant in Atascadero

Let's start by saying, I was really looking forward to this location in Atascadero, so that I don't need to drive to Paso or SLO. And I understand this is a new establishment. But what I experienced from this location was gobsmacking. I went in later in the evening for dinner. Not only were the portions a little light, when I asked for more corn and lettuce, the staff seemed annoyed and resistant. The next staff, the cashier... She punched in my order before I got to her and just yelled "Cash or Card?" where I asked, "could I scan my membership?" and she yells and grunts and says, "you're supposed to tell me that before!!!" And then I also told her I had a half-bday drink I wanted to use, and she went on a full on freak out. She couldn't figure it out and had to ask another younger staff for help on the POS system with this simple request. She huffed and grunted and loudly said, "ALRIGHT, we got it figured out... now will you be paying with CASH or CARD?" I've been to many different Chipotle locations, and I have yet to experience such bad customer service. The standards seems to have slipped at this location when hiring...

I absolutely love Chipotle, but this is the worst Chipotle location that I have been to routinely. I keep giving it chances, maybe because I live in town, but I am officially done going here. They have forgotten my chips four times during pickup/delivery orders. Their burritos are always terrible and have very little meat. Today, my burrito was ICE cold and made up of 50% sauce. It was like soup and so disgusting it was inedible. It was supposed to be a barbacoa burrito but I found maybe one piece of meat. The rest was beans, rice and cheese. The staff is made up of mostly clueless teenagers who appear to give zero f** about their job. You should go literally...

I have been here a few times now. The first time when they first opened was good. But, this last time was the first time I actually went into the store vs went through the drive through for pickup. It was at 10:45 am on a Sunday and they open at 10:30. The place was filthy. The floor in the common area around the tables obviously had not been swept or mopped the night before. Then looking back behind where they serve, there was food all over that floor too. Gross. None of the food was fresh at all. Stale chips. And service was not great. Thankfully we didn’t get sick but I would not chance...