Starbucks Coffee Company — Restaurant in Atascadero

Worst customer service and coffee of ALL Starbucks coffee joints. I'm an avid lover of coffee and of Starbucks, but this group of employees not only got me SIMPLE drink wrong 1 time but 3 times in a row!!! IN THE SAME VISIT! out of principle and cost, I went back literally drove off and right back in after discovering it didn't have cream in my coffee as requested! AND they REFUSED to take my HOT coffee back, the one they got WRONG leaving me with a hot coffee I didn't want and having to dump it and throw away the cup myself. AND TOBTOP IT ALL OFF, AFTER GETTING MY COFFEE WRONG 3 TIMES IN A ROW (me stupidly leaving the drive through without tasting because of the line) and with the batista admiting to shift supervisor they forgot the creamer again on the seccond drive through and me waiting at leastn10 min each time.... THEY NEVER ONCE OFFERD ME A REFUND OR A GIFT CARD FOR A FREE DRINK!

NERVER WILL I EVER GO BACK TO THIS LOCATION OF INCOMPETENT EMPLOYEES!

What was my complicated drink, may you ask? A venti Americano with added shot all shots LONG with heavy cream and 8 sugars STIRRED! all three times NO Cream one time no sugar all 3 times not STIRRED! How do I know it wasn't STIRRED... sugar was in the bottom and couldn't taste it.

I've been a gold card member since 2001. It is customary and good business to be offered a free drink or drink on us card when a customer is upset or has to drive back to fix the drink. This took a good 30 min out of my trip having to come back, but it was principle! The same principle here leaving a long and frustrated review! The date of the drive-through was August 12 2023. Time was approximately 6 pm. They will remember this. I wasn't a jerk or rude but obviously mad especiallyafter being told they couldnt take the wrong hot drink back and levving me with hot drinks and nowhere to put em, and I did say it's not a difficult drink!

I saved my anger for the review! Training! This location NEEDS customer service training! And to top it off, they...

I stop by this location at least once a week. I had already purchased a Venti coffee at a location in Morro Bay prior to hitting the road this morning, but realized I had forgotten to ask for ice and water. So I walked into this location with my water cup and my Venti coffee cup, and ask for an ice and water. I was told that I could not get ice in water unless I was a paying Customer. I explained that I had purchased coffee slightly earlier and was not gonna purchase another cup of coffee at that time. I was told I could not get ice and water unless I made a purchase and I could not use the restroom.

I did contact corporate, who explained to me they have a new code of conduct where you can no longer get ice and water without paying for an item. I wasn’t even offered the option to pay for ice and water. It was not explained to me at the counter that this was a new policy for them, I’ve done this before but typically at the time I order I ask for my ice and water, but again I had forgotten that morning because I didn’t take my cup into the establishment. Absolutely ridiculous when I’m standing there with a huge cup that had a ticket time stamped for...

This store is just a mess. First, they have a significant hours change but don't bother to update their hours on Google. Customers should not be responsible for submitting edits to Google about changes to hours at a Starbucks. Then, despite having two people here for an hour and a third for a half-hour before opening, when they finally do open, they're still not ready. I timed the first few cars and it was taking nearly 5 minutes per car, which is way to slow. It took 7 minutes for me to get my drink inside (I was only the third drink order). One of the girls (she seemed like the shift lead) was working really hard to clean before opening. The other two, however, looked more like they were moseying around like there was no rush to get anything done. Having ran a high volume coffee shop for several years, it's unclear why it took three people nearly an hour to get the store...