Subway — Restaurant in Athens-Clarke County Unified Government

I recently visited the Subway store on 824 Hull Rd, and I must say that my experience was nothing short of exceptional. What made my visit truly remarkable was the outstanding service provided by two young boys who went above and beyond to ensure customer satisfaction. From the moment I entered the store, these two boys greeted me with genuine smiles and a warm welcome. Their enthusiasm and professionalism were evident as they efficiently handled the busy lunchtime crowd with ease. Despite the fast-paced environment, they remained calm, composed, and focused on delivering an exceptional customer experience. Not only were these boys efficient, but their attention to detail was truly impressive. They listened attentively to my order, making sure to clarify any special requests or dietary preferences I had. They expertly customized my sandwich, ensuring that each ingredient was perfectly placed and proportioned. Their knowledge of the menu was impressive, as they effortlessly answered questions about different bread options, sauces, and toppings. They even provided helpful recommendations and suggestions based on my preferences, showcasing their expertise and commitment to ensuring customers enjoy their meals to the fullest. What impressed me the most was their genuine passion for their work. These boys had a contagious energy that created a positive and inviting atmosphere within the store. Their smiles were infectious, and they interacted with every customer in a friendly and personable manner, making each individual feel valued and appreciated. Throughout my visit, I observed their exceptional teamwork and coordination. They seamlessly communicated with each other, ensuring orders were prepared accurately and promptly. Despite the high demand, they managed to maintain a clean and organized work area, further enhancing the overall experience. The quality of the food was outstanding as well. My sandwich was fresh, flavorful, and made with utmost care. It was evident that these boys took pride in their craft and were dedicated to delivering nothing short of excellence. The exceptional service provided by these two young boys at the Subway store left a lasting impression on me. Their professionalism, attention to detail, and passion for their work were truly commendable. Their outstanding teamwork, combined with the high-quality food, made my visit a memorable one. I would highly recommend visiting this Subway location and experiencing the exceptional service delivered by these two young boys. Their dedication to customer satisfaction sets a standard of excellence that should be celebrated. Well done, and keep up the...

This place does not even deserve a single star!! I was yelled at, humiliated and embarrassed due to the actions of the “owner” of this store. The “owner” a woman with red died hair who would not give me any contact information for someone above her and her name yelled at me in front of other customers all because I asked if she was talking about me to the other employee. She was obviously frustrated when I asked if she could put the bacon and cheese on the top piece of bread before it was toasted. The other lady had told me that one of the cheeses that came on one of the sandwiches that I was getting came with fresh mozzarella and I knew that my husband would not eat it so I asked if it could just be put on my sandwich and the lady making the sandwich said sure that would be fine. I asked for double meat for one of the sandwiches and was told the price and was willing to pay for it but when I asked if she could put the bacon and cheese on the top piece of bread before it was toasted she made the comment that it doesn’t matter where it’s at because it all gets toasted. Then started making derogatory comments about customers and how she had already thrown a customer out today and banned them and she’d throw me out too. She asked me if I wanted drinks and chips and I said honestly I don’t even want the sandwich’s now because of the way you’re yelling at me. So she, the “owner” who did not have a name tag on or have a professional bone in her body proceeded to scream at me as she picked up the two sandwiches and threw them in the trash. During all of this she was bragging about how she had already banned other customers today. I did call the non-emergency sheriffs department number to file a complaint against her and it appears that I am not the only one that has reported this lady. Apparently this location is a “problem” location due to the calls made regarding the confrontational treatment towards customers from employees.

The store is located at 824 Hull Rd Athens...

I have had experience at this location for the last two days. My first day 9/4/21 I had a project going on at my business and was getting a few sub sandwiches to feed my crew. I came in and ordered 7 sub sandwiches which was handled with professionalism and accuracy. Keeping my staff on the job and making a hot and nasty day better. The following day I went back to the same location since I had such a good experience the day before. The experience I had on day 2 was the complete opposite. I met the subway artist from hell on this day. Trevor was not only rude and abusive to his fellow employee He made it a point to point out to the customer behind me and myself that any order over 4 sandwiches are to be made online. Everybody doesn't have the option to take time to place orders online. I left the store with a sour note due to this employee and tried to follow up with the store manager which was a non starter as they only give you the number to the store to contact her. Your concern only goes to the main number that says she isn't here. I spent $120 here in the last 2 days however today and in the future I will spend my hard earned...