Baskin-Robbins — Restaurant in Atlanta

Just don’t go there everyone in that place is very unprofessional including the managers? I went too pick up a cake yesterday for my son that was ordered a day before and when I get there the employees that work there don’t know what I am thinking about when I get their say that thay don’t know anything about a cake but I have a recipe online we’re I ordered it and they still proceeded to tell me that they don’t know nothing about a cake, and when I showed him a picture of the cake, one of the employees in the store insist that the key is in the freezer so I got the cake but it’s the wrong cake when I get too the party so we call the manager and said we have the wrong cake. So thay said we sorry you can come get the cake in the morning? Not telling us we need that cake we took so we can exchange it🤦‍♂️ so tell me why would you give me a cake and expecting me not too eat it when I drove 13 miles to get it and they expect it back😒 for exchanging and it a icecreme cake and I am taking it to powder springs now and they want me too hold a cake for a party and bring it back the next day after the party for the rite cake. Exactly this is when I get there expecting the my cake I am sorry your employees are stupid and do know how to contact your boss and find out what I am taking about instead of just handed me a cake telling me this is it? No sorry y’all are very wrong and need sum more job skills very unprofessional just don’t waste your time...

3/4/23 If I could give 0 stars I would. 1st off drive thru was closed at 6:20pm. Walked in, the 2 people inside were in deep conversation. Didn't even greet me or acknowledge my presence. I had to ask "Are you guys open?" The guy says yes and finally walks to the counter. I asked for a small chocolate chip milkshake and a large vanilla milk shake. I wait and they hand me a large chocolate shake and a small vanilla shake. I say "oh I asked for a large vanilla and small chocolate chip shake. He says no you asked for large chocolate shake and a small vanilla. To keep it civil I say "yeah buddy I said it backwards, you're right" LOL. If he would've paid attention instead of trying to go back and forth with his coworker he would have heard me! So much for the watery a$$ shakes we got as well! WORST CUSTOMER SERVICE and...

Such a great location, but this is a sad franchise. Last few times I've been there either one or two fridges are broken down. 31 Flavors? More like 9. Staff is pretty friendly though.

Short update: came here a few weeks ago and the person behind the ice cream counter apparently was upset by another customer and just left. No one to back them up. The person at the other end just looked at me. I could go on about how unprofessional this is, but Ive been there and when the job is not rewarding in any sense of the word, I get it. Just wanted to post this for a sense of what to expect from...