Club Ellery's — Restaurant in Atlanta

When I say absolute awful experience, absolutely dreadful, I took my mom last night to give her an older Atlanta nightlife experience. It wasn't very good, from when we sat down to when we left. The service was simply awful, and the server was next-level disrespectful and rude. There was nowhere at all to sit. When my mom and I finally found a seat, the server continually told us to wait. She never came to take out our orders. We waited 45 minutes with no service and a dirty table. When we did find a section to sit at, a different server came over and went off on us about sitting there. It was top-tier disrespectful. I told my mom, let’s leave. I do not like this negative energy. The guy who section it was said please stay I don’t mind you all staying. The new older lady server was still adamant about us leaving, and we kept telling her he said we could sit here. She rolled her eyes at us, took his order, and walked away. Brought him everything, drinks and food within 20 mins! I’m like, so you don’t see us sitting here, we have been asking for service for over an hour plus. He had to put our food and drink order in cause it was clear they did not want to serve us. It took over two hours plus to get my food. The server finally brought my food and told me that if I didn’t want to pay now, I would need a card on file. I told her that before you ask me for payment, can you complete my order? I don’t see any condiments on my plate and asked for double. I got maybe five cold fries, and my hot wings were cold. I ask her, you are asking for money, and you did not even complete my order. Where is my additional drink? Where are my additional fries? She’s like I do not know you. I know the guy, and people always walk out on bills. I said Mam, it’s amusing that you say you do not know me, and I may walk out on my bill. I have been sitting here patiently waiting for you for over 3hours, and in passing on the dance floor, I had plenty of small talk about my outfit, your earrings, and how I should go over to talk to your cousin to purchase some. I told her Don’t play in my face, you didn’t ask for a card when I ordered my drinks 3 hours ago, and you dropped those off. Now you're tripping about my food, which you and I both know was subpar. Then, upon trying to close out my tab, it was a nightmare. She never came back to the table like never 🙄. I had to go and find her an hour later and demand to close out after she bucked up at me and went off I tried to keep it classy, but I had to go back on her like Why are you giving me such a hard time. She made up numbers on a receipt and double-charged me for items that were already covered on someone else’s tab. I had to wait 30 minutes for my card to be taken to the office and other people's cards to be “processed”. I’m like, what kind of tacky stuff is this? First and last time going to the place. Absolutely awful service, and it’s disappointing because I was super excited to take my mom, who is visiting from Detroit. We both agreed we tried something new, but will stick to the places we know, because...

Never have I been anywhere in Atlanta, Georgia where the ENTIRE staff is rude with nasty attitudes. I thought it was just towards women at first because my mother and I have been a couple times and the bartenders are always rude to us (so we stopped coming), but we took my dad in to dance the night away for his 65th birthday and he made it clear that dealing with the bartender was a struggle for him as well. We spent the night looking at each other with the confused "what was that about?"/"what's her problem?" face after interacting with her.

The way they refuse to be pleasant is unreal. I've had far more endearing interactions with people I've walked past at the gas station. We're a happy, kind, personable group of people and every time you try to joyfully interact with the staff they screw their faces up like your kindness is irritating them and they absolutely hate the fact you're there. Ma'am, I have no choice but to speak to you to order my drinks, I'm sorry, I'm not enjoying it either, but you're who they hired, so here we are.

The security is also extremely rude. The place is overcrowded so there's not many places to sit and there's no signage or stanchions indicating where you're not welcome to stand. Instead of politely asking me to take 2 steps to the right, security thought it best to "shoo" me away with hand gestures that should be reserved for herding cattle and an angry mean mug on his face like I had done something outrageously offensive by standing at the edge of the dance floor. For the next minute or two I saw the reactions of other people he had upset with his rudeness. So, foolishly, I went to him and attempted to suggest that there's a nice way to ask people to step aside or explain where they can't stand, thinking that if I just communicate the issue he might not spend the rest of the night ruffling people's feathers. Instead of simply saying something like "I hear you" or "I wasn't trying to come off rude," he doubled down on his rudeness, turned his nose up like he was disgusted and started yelling "what are you talking about, what are you talking about" with an even worse attitude. I gave up and said "if you don't know, neither do I" and he turned his back to me and started acting like he was convincing himself not to escalate the issue further. I'm not trying to be a jerk but it was really weird. In his defense, he tried to joke it off to make nice later in the night when my father was speaking to him, but it felt performative.

In better news, the DJ was GREAT! Kept my parents on the dance floor with all the old school jams, which is exactly what we went for. Thank goodness for him, he made the night! Him and all the wonderful, joyful, KIND patrons. Seeing people in their 60s, 70s, and 80s have a space to cut a rug to the music of their time filled me with so much joy. Which I'm extremely grateful for because I almost made the mistake of letting the negative energy of the staff ruin a special night.

I will never be back. Ever. For any...

I am writing to express my extreme concern and lodge a formal complaint regarding my experience at Club Ellery's on Saturday, February 15th. My wife and I attended the club that evening, and what we witnessed and experienced was deeply troubling and unacceptable.

Several issues contributed to a severely negative and concerning experience:

Overcrowding and Fire Safety: The club was dangerously overcrowded. It was clear that the number of patrons far exceeded the legal fire code capacity. Walkways and exits were blocked by people, creating a significant fire hazard. This disregard for safety is deeply alarming and requires immediate attention.

Discriminatory Seating Practices: The club's reservation system appears to be discriminatory and unfair. Despite arriving early, we, along with other patrons, were told that the tables were reserved. However, these "reserved" tables remained empty for extended periods, and in some cases, were occupied by other patrons before the supposed "reservation" holders arrived. We personally experienced this when we were asked to move from a table for two, only for other patrons to sit there and be told they could remain until the "reserved" party arrived (which was hours later). This system seems arbitrary and favors certain patrons, creating unequal access and the appearance of discrimination. Furthermore, the practice of "regulars" demanding that other patrons relinquish their seats reinforces this perception of preferential treatment and unfairness. This is particularly concerning given that the club caters to a mature audience, including individuals over 75, who may have difficulty standing for extended periods.

Unprofessional and Discourteous Service: The service we received was shockingly unprofessional. After requesting our check, we waited an unreasonable 45 minutes. When the waitress finally returned, she did not provide a printed bill, simply stating the amount due. It then took over an hour for her to return with our credit card. During this time, we observed her socializing, attending to other customers, and generally neglecting her duties. This level of disregard for customer service is unacceptable, especially considering the extended wait times and the lack of a printed receipt.

Lack of Transparency and Accountability: The absence of a printed bill raises serious concerns about transparency and the potential for discrepancies. Customers should have the right to review a detailed bill before paying.

These issues collectively paint a picture of a business that disregards safety regulations, engages in potentially discriminatory practices, and provides abysmal customer service. I urge you to investigate these matters thoroughly and take appropriate action to ensure the safety and fair treatment of all patrons at...