I have been to the location twice. The first was fine. The second really has me questioning if I would want to go back for my usual breakfast bagel order. Both times I ordered a bagel with veggie cream cheese, meat, pickled onion, and tomato. The first time I was there. I ordered with no problem. The second time, this order was a major issue for them even though I ordered directly off of their menu. They have a build your own adventure and based on my experience need to either train their staff or update their menu to what they currently offer. The in-store menu lists meats as a premium toppings for their build your own bagel menu item. First I requested bacon which they were out of before 11 AM. I saw they had pork roll so I requested that instead. When I requested that, the woman at the register did not appear to know how to enter it into the POS system, and, when she did add it, she added it incorrectly as a side. I saw it listed on the screen and said I requested it on the sandwich not on the side (and explained if they build it into the sandwich it isn't as messy to eat). She corrected it to reflect "on the sandwich," but then said they would not be able to do this on a busy weekend. I am baffled by why it is on the menu if it is not something the employees can handle making. After that interaction, they still did not make the sandwich correct and put the meat on the side. An error I didn't see until I got back home as I ordered take out. Additionally, the pickled onions were not put onto the bagel with care because there was a bunch of excess brine that made the creamed cheese slippery and the bagel soggy. The sandwich ultimately tasted like vinegar/brine because of this. It was a waste of $15 which is quite a hefty price for a breakfast sandwich. Luckily, I also got a ginger seltzer which was quite delicious given the rest of the sour experience. As a former northeasterner, I was excited, but, as of now, I would suggest others proceed with caution if you are planning to get something off of their byo menu.