Domino's Pizza — Restaurant in Auburn Hills

Paid for Pizza 2hours later was promised a refund, but no refund was made Crystal and manager just hung up on me calling me stupid and insulting me.

Let me start off by saying I am a fan of Pizza and have worked in this industry a ton. From delivery driver and taking orders over the phone to working opening and closing, I worked my way through my younger years in the Pizza industry.

Armed with that knowledge I knew yesterday when I was ordering pizza that the combination of snow and the Super Bowl would increase the time to make the pizza and possibly the time to deliver. I ordered the pizza shortly after 7:00pm. @ 8:15pm I called the store to see what the progress was and asked Crystal if I could just pick the order up. She informed me that her driver just walked out the door with our food and would be there shortly.

We live about 5 - 7 minutes away and I would have happily dropped by to pick up the pizza, I was polite and understanding, thanked her and began waiting. At 9:15 I called back, one hour later and 1:30 minutes after my food came out of the oven I called to ask for them to remake my order because my food would be cold by the time I arrived. The person on the phone put me on hold and Crystal came back on the phone and aggressively started asking me what I thought would happen on a day like today. She then told me that the app had a message, which I truly didn't see, at which time she told me I was stupid and couldn't read.

She said she would ask her manager if she could remake the order. After being talked to this way I said I would no longer be interested in the food and asked that the order would be canceled. She again said belittling things to me and told me that she would refund the money and hung up the phone. Because she was so loud my Wife and Daughter heard her and no one could believe how rude this person was.

I called back and asked for a manager, when the manager got on the phone he asked what I wanted, I told him about my experience with his employee and he was really rude and told me to call corporate, when I asked his name he hung up on me. At no point was I disrespectful or raised my voice.

So, I guess they had a bad day? I could forgive that, but there is no reversal of charges. I called my bank and the charge went from Pending to received. I have not gotten refunded and may be out the $40 for food.

We did get Pizza from Hungry Howie's, which I picked up, and we all ate at 10pm a solid 3 hours after we ordered food. I have been a long-time customer of Dominos, I hope that they figure out how to fix this as it is a customer...

I will never order take out from this location ever again. I ordered bread twist's with dip (a new product), Boneless chicken, and a pasta bowl. I ordered online and waited for delivery. The driver was friendly and my interaction with him was completely normal. I was eating my chicken and all seemed well until my wife showed me her pasta bowl. There was about 12 noodles, 6 pieces of pepperoni, and a sprinkle of bacon bites with virtually no sauce. The tray that it was cooked in burned on the sides. Anyone with common sense would have known not to deliver that trash. The "dip" for the new product the website roped me in on was about a 8th of an inch of melted cheese that you couldn't even scrape out of the pan it was served in... a joke.

So naturally I called to see if I could get a refund or redelivery of properly cooked food. After 5 minutes on hold in frustration I packed up the food and decided to drive it back myself. I never disconnected my call it lasted over 17 minutes with no answer.

When I arrived I asked to see a manager, I asked her if the food I was delivered was a joke. Once I showed her she immediately apologized and explained she has been training new people. In regards to the "dip" she stated that was how Dominos sells it and nothing was incorrect. So my advice... do NOT buy their new dipping products. When I inquired as to why no one answered the phone she said they've just been busy. However, out of the 4 people in the store only 2 of them were working on a food station and the other two just stood there and looked at me like I was some art exhibit.

To be fair, in the end the manager offered to make me a fresh order. I wasn't interested in that and simply requested a refund which I received. As I was leaving she also offered to let me keep the food which I found a bit insulting. All in all just a...

I’m sure with the things that we are experiencing these days that most people are not even eating out and if you decide to eat out every once in a while, hopefully that restaurant is being more cautious and taking several precautions when it comes to handling customers food. This is what I had hoped but my experience with this Dominos on University Dr. did the exact opposite of what I stated above. Since I was pressed for time, I called in my order as I was heading in to work so I could retrieve my food on the way. Since Covid-19 hit, I am not one to eat food from a restaurant just yet and I was quickly reminded as to why. I drive to Dominos, I go into pick up my order and I’m greeted by one lady who was looking for receipts for other orders. I give her my name, she looks me up and grabs my order. As I am at the front, I notice another young lady coming from the back with no gloves on and proceeds to touch several different things like utensils, door knobs, silverware, etc. The young lady then proceeds to pick up some pizza dough, starts to kneed it and starts making another pizza. This is all without gloves, so her bare hands is touching the dough. She also never washed her hands after touching things prior to making the new pizza. I asked the cashier who was helping me “do you all not use gloves when handling food?” Both ladies start to explain to me how they are supposed to wash their hands several times and the oven will kill any germs that may have been on their hands. Okay....absolutely NOT! I immediately told them I did not feel comfortable taking my food knowing that it had been made with bare hands and no gloves. If you have eaten here....your food has been made the same way. Please be careful if you care about...