Hanami Sushi — Restaurant in Auburn

I had high hopes for this place after seeing reviews. When seated I noticed how pretty the inside was decorated and I decided right then that this will be our new sushi spot. I ordered the caterpillar roll. Since the menu only stated "sauce" I asked the waitress if "the listed sauce was the brown unagi sauce" (being a person that cant stand the taste of mayo I always know to ask about any sauce) she told me it was so I was set, no gross white sauce. When the food arrived I was very disappointed to see that my roll was smothered in white. I hesitated to say anything. I really do not like being that difficult customer. But I was starving and knew I couldn't eat it. I mentioned to the waitress that I had asked about the sauce and she said it was unagi but this was not unagi. She then pointed out that the menu says sauce and that it comes with both. She was nice enough and picked up the plate to remake it but the boss interviened and said that they dont remake and then put us both on the spot and asked "wells who's fault was it" I definately did not want to get the waitress in trouble so i really didnt know how to respond but she was already picking up the menu and pointing to it letting me know it states sauce. So obviously I should know it came with both. She was very hesitant to remake it. I didnt press it but I told her I'd pay but i cant eat that. She seemed irritated that i simply didnt like it and it wasnt because of an allergy or a "real reason". Finally she reluctantly had them remake it. When it arrived I noticed I did not get the roll I ordered but a different similar roll. Whatever I guess. We werent really checked on from the original waitress after that and the whole experience felt awkward. We took it all to go after a few minutes of trying to eat. My boyfriend said the sauce did taste just like miracle whip. All and all the service was awkward and not a nice experience at all. We will not be back. Cant say much about the food since I didnt eat it. The sushi chefs seemed super...

Extremely disappointed. This place used to be so good. What happened? Granted its been some time since we ate here, but it went downhill quick!

We were a party of five, who sat at the big (6 seat) table when you first come up the stairs. We were there February 8th, from 6:30pm - 7:30pm for dinner.

This place is a RIP OFF!!! Full roll price but the rolls are way SMALLER than they used to be. The photos of the food portions in the menu DID NOT match what you were getting, you got way less. False advertising.

My husband said the sushi was OK, "used to be really good." I got chicken teriyaki for my daughter, the meat was low quality, and half of the meat was fat, it was gross, it tasted like frozen chicken.

Our waitress was horrible. This woman was rude, unfriendly, and we felt rushed the entire time. She rolled her eyes at my husband when he said he needed more time to decide what he wanted.

Normally you would order more than one roll after eating one, but by the time we were done, she rushed us with our bill and didn't ask us if we wanted anything else. We even left a bowl full of edamame because she rushed us out of there so fast. The restaurant wasn't busy to be rushed like that.

I will say, the waitresses who were downstairs, all were very friendly and said goodbye to us as we were leaving.

I regret not sending the food back, getting a refund and just leaving. We spent $70 (we split the bill with our party) at this place and walked out hungry.

It's not just about going out and eating sushi, it's about the experience as well. Needless to say, this felt like "fast-food" sushi and the waitress made this experience horrible for all of us.

We will...

TERRIBLE. My husband and I made a special trip to include a visit to this sushi establishment for our 8 year anniversary. WE WAITED 30 MINUTES....NO SERVICE. When we first arrived we were seated outdoors directly in front of the front door, well within view of the several employees that walked right by us and served other patrons who were seated AFTER us. The kicker? When we first arrived, a woman who I'm assuming may be an owner or management (assuming by the way she was dressed differently than the servers) sat us down. We asked if she could turn on the patio heater beside us. She claimed she didn't know how to work the device and asked my husband to try to turn it on. As he was attempting, a female server ran up to him speaking VERY loudly and in a disciplinary tone, demanding that he stop touching the heater telling him, "he should have never touched" the heater. We explained that the woman that sat us down ASKED him to turn it on but she continued arguing that my husband, at the ripe young age of 58, apparently has never seen a propane heater in his life. I'd like to hope that management would see this account of our horrible experience, but somehow I sincerely doubt they would care. Would give zero stars...