Rocco's Doughnut Company — Restaurant in Auburn

I’m extremely disappointed in my experience there last weekend. I placed an online order for 3 donuts, 2 for family members and 1 for myself. The 1 I ordered for myself was a “lemon bomb (filled).” The website shows a chocolate donut and the description says “rich chocolate coated doughnut filled with a creamy center and topped with chocolate curls.” When I got home, I opened the box to find I had a white glazed donut (???) with maybe 1/4 teaspoon of yellow filling in the very center. It was such a small smear it had no distinguishable flavor and was about as opposite as it can get in comparison to the description and photo provided on the website. I live a half hour away and it was pouring out, so I messaged Rocco’s on their facebook messenger (I see they are very active on facebook so I figured, good way to reach them) and to my surprise, my comment showed up as “read” within 10 minutes of sending and never received a reply. It’s been a week now. I’m thoroughly disappointed by the poor service and food. I honestly wanted to know if I got the right order or if their website description was incorrect, I wasn’t asking for a refund or free food, and couldn’t even get that...

I absolutely loved it here! I was staying in a hotel nearby and noticed this cute coffee/doughnut place the night before and knew I had to check it out. I was not disappointed in the slightest! Their doughnuts are insanely impressive and taste delicious too. They create your coffee however you like it - I don't drink coffee & was happy to see that they offer chai too, so I got an iced chai latte with oat milk & cookie butter flavoring. It was soooo good!! The service was excellent - he was very friendly & made our drinks to perfection!

Their online menu doesn't seem to show all they have to offer because we were pleasantly surprised to see all they had when we went in person. They have a few other locations around Massachusetts as well & apparently they will have a food/coffee truck at Boston College games so definitely check them out if you...

With how expensive the donuts are, I am extremely disappointed at how horribly old it tasted. Absolutely the worst I've ever had which is really disappointing when I've heard such great things about the giant donuts here. Had to toss it out after 2 bites because it was inedible, that is how gross it was. I tend not to write bad reviews, but this was definitely the worst food I've ever had in my life. Highly suggest not wasting your hard earned money on old, inedible,...