Papa Johns Pizza — Restaurant in Augusta

I have visited the branch on Walton way for about 10 years and never had a problem, until today. The "boy" that took my order said his name was "Raheem" and he did not know how much an extra large pizza was. He claimed he was the manger, however he got my order wrong. I ask for an extra large pepperoni, but what I got was a cheese pizza. I did not notice till I got home, my family took about 3 bites from their slice of pizza until we noticed it was cheese. I called the branch and was told to bring the pizza back in. Upon arrival the young lady took the pizza and thing things went left. This African America young man who mind you had bad customer service when I picked up the pizza came to the window and tried to tell me we are 5 slices. There were only 10 slices included with the pizza and there were 3 bites out of three slices. So, Raheem that claimed he was the manager insisted that we ate 5 slices and refused to correct the order that he got wrong. I ordered extra large pepperoni, but he refused to do anything and told me I had to take the pizza back. I told him I would not then he rudely told me to leave. I asked for corporate number and was told that there were no numbers and that they would not do anything about the complaint. So I let him keep the pizza and was told no refund. I was very upset and after all these years if corporate does not correct their employers than I will not spend one more 1 with this company and I will tell everyone I know about my experience. Horrible customer service and horrible attitudes, they match their appearance. If I could rate this store a 0 I would and will be contacting cooperate until some one fixes this problem. No one should be treated like I was...

My husband worked for Papa John's for about 12 or 13 years and I worked at a local club and I met him one nite when him and the ex came into the club. Well needless to say that he remembered where I worked and called me one nite years later to see if I still worked there and he found out that I did and he was like have you eaten yet? I told him no and he told me he would bring me something. And that is how we started being friends. Then some years later he contacted me on fb and we connected like we had the first nite. So this year on Valentines Day he planned my day for me which included my favorite foods... and low and behold there was Papa John's just like the first nite we talked. Well, after saying all this I just wanted to say WELL DONE AND AMAZING JOB PAPA JOHN'S. Even after all these years you are still producing great food and endless loves. Bringing people together for years to come... THANK YOU PAPA JOHN'S!!! YOU WILL ALWAYS BE NOTEWORTHY...

I Iknew there was a reason I didn’t order Papa John’s pizza, but I went against my better judgment and ordered from them tonight anyway, I ordered an all meat pizza with stuffed crust when the delivery driver delivered my pizza. It was almost 11. I’ll say about 10:30 PM the pizza I received was skimpy on the meat, cheese and marinara sauce. My family was hungry so we ate the pizza I called and made a complaint about the pizza which half of it was gone, but I still wanted them to know that I was very dissatisfied with my order. Well, I was told there was nothing they could do to compensate for my pizza because they put meat on my pizza and we had eaten half. That was my first and last time ordering from them because in their eyes, their pizza was right and it was not tasty at all no meat, cheese and sauce with stuffed crust. that was definitely not...