KFC — Restaurant in Aurora Township

Today was the worst experience I've had at a KFC location. I went through the drive-through to pick up my order, which is what I always do. Prior to today l've never had an issue. Today they stated I needed me to get out the car and come into the store to get my online order. I did not have a coat on, so I requested it they could just cancel the order. Louis, whom I'm assuming is the supervisor said that he will make a one time exception. Once I got my food, I noticed that it was the wrong order. Louis was very condescending and treated every statement in a hostile manner. The order was different for what I originally submitted, and instead of canceling it like I requested, he kept stating that I needed to not make this more than what it was, and that he can just make the order himself, even though they didn’t have what I wanted. It seemed very racially motivated, perpetuating an angry black woman stereotype. Even though I did not raise my voice, he continued to over speak me. He kept repeating for my to make not it more than it was even though I only stated to cancel the order as they did not have the desired food. After continuously repeating that I wanted my order canceled, he finally states I can go on the app and cancel it. I went on the app at the window and asked him where it was located because the cancellation option was not visible. He then says it’s not on the app, I have to reorder and call a number. When asked number to call, he stated some where on the website. Most dysfunctional service I've received from any establishment in a long...

Like most people I only came here since I had a coupon in the mail that was real good deal. I walk in the store 12:30ish and only two workers are working (2 women). 1 is taking the orders and the other is the background hustling getting the orders out. Two male workers are on break. The restaurant it self could've used a little TLC wipe down. The kitchen is huge in the inside but with 1 person working can be overwhelming. I have no problems workers taking their breaks but during "rush time" I think sending people eariler or after the rush would be better. Thanks to that 1 woman in her vibe for getting...

I ordered my food today 04/12/2025 via DoorDash my food came in less than 20 mins. I was completely disgusted and disturbed when I opened my chicken and it was so cold! Like ice cold. Uneatable! I called the store to inform them of the temperature of the food and the supervisor “Robert” as he says completely gave me very bad customer service. I’ve worked in customer service over 10 years and instead of him being sympathetic he responded “ sorry there’s nothing we could do about that “ he gave me a hard time to even get me his name. I will be reporting this to cooperate! If you are planning on...