Boss Tea — Restaurant in Aurora

4/2/22- First they were super busy due to it being their grand opening. Getting a drinks took half an hour. Hopefully this will get better once the traffic dies down.The drinks are really hit or miss. The Pink Butterfly was good, but the Cocoa Brown Sugar Latte was really bitter to the point of being unpleasant. This place is also on the higher end of the price range for similar drinks in the area. Most places have drinks that run from $4-5 and they normally include boba. This place has the drinks starting out at $5 and they go up from there. Some of the higher priced drinks include boba, but many you have to pay more for the boba like the Pink Butterfly didn't come with them and I had to pay 75 cents extra for them. I would say this place was worth it only because they were having a sale for the grand opening. Not sure if it is worth it when there are so many...

Searched around and found this lovely place. Compared to most all the other boba places in Colorado they are the BOSS. They have more variety and more options to add in to your tea. Outside is kinda skeptical and again made us nervous slightly, but once you open the door you know you are in the right place. The staff though, that's why not a 5 rating. I ordered drinks ahead of time before getting there. Then when walked in with my wife 10 minutes later hoping mine would be done. Mine weren't. My wife ordered hers and we waited, and waited. They just freely put drinks out on the counter and weren't telling people names or numbers or when ready. When my wife went to get her drink she asked about mine as well. Seems they fergot that mine was made and ready even though we both asked earlier. So drinks are good, staff needs to...

Best boba tea in the greater Denver area. Period

My partner and I have been coming in at least once a week for about 6 months now - we love it! Not going to lie, the service gets worse every time we come in. The team lacks some basic customer service skills like greeting, saying thank you, and does not like answering questions or helping you. Some helpful tips:

-Give every customer a warm welcome welcome and exit. -When customers have questions, act like you want to help them even when you don’t :) your body language and facial expression tells me everything. Ring me up at the register. I know you have a self checkout and I don’t like it. It might be an extra step for you but some people need the extra assistance. But fighting customers on it is just silly.

Improve the customer service and I’ll make this a 5...