Domino's Pizza — Restaurant in Aurora

This place has gone downhill fast under the new management, and I'm warning you, proceed with extreme caution! My experience with their delivery service has been nothing short of a complete disaster, not once, but twice.

Both times, I ordered delivery and received a notification that my pizza had been delivered... but it wasn't. It seems they mark orders as delivered to avoid negative consequences from corporate, which is a shady practice in itself.

The first time, after being initially quoted a 30-minute delivery time, and then seeing the pizza marked as delivered, I had to call twice to track down my order. Each time I was told the driver had 'just left.' Two hours later, a lukewarm pizza finally arrived.

Foolishly, I gave them a second chance. Big mistake. The same scenario played out, only this time it took a staggering 3.5 hours! I finally had enough and told them to cancel the order and refund my money. This was three week ago as of [2/20/2025], the refund has still not materialized, and I'm currently dealing with corporate to get my money back.

What really pushed me over the edge was the audacity of the driver showing up after I had canceled the order because Gionino's Pizzeria had already delivered my food! I explained to him that we had canceled, and his response was a dismissive 'no problem.' Yes, it is a problem! This is unacceptable service.

Forget giving them a chance. They clearly don't deserve it.

In short: avoid this place at all costs! In my opinion, they're completely dishonest and untrustworthy, especially considering they haven't refunded my money. Spend your hard-earned dollars at a more reputable establishment like @ Gionino's Pizzeria that values its customers and provides reliable service. You'll save yourself time, frustration, and potentially your money. Consider this a...

Not great management here. For some reason, most of the pizza places around here put ‘barely’ any sauce on their pizzas.

Even after ordering with extra sauce, the pizza comes out like cheese bread. I like sauce, granted. However, a slight hint of sauce that you can’t taste just isn’t a good flavor to me.

Really ‘friendly’ staff, just disappointing that they only care about friends of the family is all. If what I received was with ‘extra sauce’, I wonder what regular sauce would be - but I digress.

They have very convenient hours and the best coupons in the industry! But this location’s only recent 5-star review is like I said before. So be aware!

In closing, I had to wait quite a bit after arriving on-time since they forgot about one part of my order - even though the pizza had just come out of the oven (which was obviously served cold in the end).

It was not busy at all…except for all of their friends and plenty of workers. If I owned this location, I’d feel pretty betrayed. But hey - Domino’s...

I will never order from Domino's ever again. We ordered delivery for a specific time and it was an hour late. The phone number at the Aurora store was not working...just rang and rang. I had to call the store in Solon to see how I could talk to the manager at the Aurora store because there was no other way to check on the order status. He laughed and said he knew someone who used to work there, would relay the issues with our order. Prior to this, one order we had was delivery and cash payment. Before the driver would bring it to the door, he said he wouldn't give it to us unless he saw the cash first. Lastly, on another delivery, the driver said we need to give him a great review even though there was nothing difficult or special about the order. Horrible service. Save your money and keep frozen...