Golden Corral Buffet & Grill — Restaurant in Aurora

Writing this LONG review at 8:25 pm on Sunday, March 3rd. I would like to start off by saying that our waiter/server was very helpful and respectful, so this review is not a reflection on him particularly, but on some of the other staff who were at the restaurant today. At approximately 5:00 pm this evening, myself and company (group of 8 + 2 children under 5), paid and entered the restaurant. We were led to our table by a lady, who helped our waiter quickly put together two tables and 8 chairs around the table along with one high chair. The first one hour went well without any incident, as we celebrated our friends’ wedding anniversary - I’d like to add here that this was the first time at this restaurant for most of us at the table. An hour later, two of our friends joined us, and we were all laughing and having a good time. These two had not paid at the entrance (which none of us were aware of), because they had assumed that there was a special arrangement/reservation/table had been paid for, since we were out to celebrate an anniversary. When they realized that they were meant to pay, they both got up and went back straight to the counter to pay. At the counter, one of them mentioned that he was not hungry, but would do a take out service. He was informed that he would have to leave and would not be allowed to sit inside. While this was happening, the same lady who had showed us to our table, came to us and started asking us for our receipt. Oblivious to what was going on at the counter, we asked her why she needed our receipt. She said that she just wanted to see it. I particularly said that since she didn’t have an explanation for this, and we had not seen anyone at any other table being asked for a receipt, we would not show it to her. She left our table, and shortly after, our other two friends showed back up. The one who wasn’t interested in eating said he had to leave, and bade us farewell. The other one then narrated what had happened at the table. At this point, a child who had been at the table with us but had needed to step out to the vehicle to get something, came back inside. So, here are the facts - he had been with us at the table from the beginning, he had even left his food at the table, he asked the staff members if it was okay to leave to the car for a few, and the staff members had told him that that was fine. However, when he came back, even though he was let back in, as soon as he went to get some dessert, the same woman who had shown us to the table, went to him and told him that he could not get any food because he needed to show a receipt. I had to walk this child back up to the food line to get his dessert, because of how humiliated he felt after what this woman did. We went to talk to the woman, and he hid behind her colleagues, and they all started yelling at us. I eventually asked them for the woman’s name, and they said that they never give out staff members’ names. This concluded our interaction and we all started leaving shortly after. This experience was horrible because instead of coming to explain to us what was happening, and what their rules were, this woman came towards our table with such a horrible attitude, asking to see our receipt, and when we wasted what for, she still didn’t bother telling us. It was later on that our friends came to tell us what had happened. Additionally, despite this, she still went after a child for a receipt, when she could easily have asked us to leave or insisted on the adults at the table showing a receipt. When we approached her to question her actions, she hid behind her colleagues and tried lying about what she had said - I had to call her out on this lie. Her colleagues, of course, jumped in to support their colleague, without listening to what we had to say. This all to say, the event was ruined, and for a first time visit, this was a horrible experience. Food was decent; service by our table’s waiter was on point; the rest of the...

THE WORST IN CUSTOMER SERVICE! My sad experience in this place. Yesterday 8-2-2024 My husband went with my two daughters (One is 8 years old and the other is 3) and they asked my little daughter how old she is and my daughter did not want to answer, to which my eldest daughter told her to her sister: Say that you are 3 years old, to which Mrs. CELESTE (she is the owner) began to tell my daughters that they were liars, because my eldest daughter was forcing the little one to say that she was 3 years old, so they were some liars My husband was very upset and also surprised by this woman's attitude. He also got upset and told her that she didn't have to talk to the girls that way, that she should please respect him, that he had no problem paying the $8 for the meal. for children, the woman continued arguing with my husband that she even asked him MY DAUGHTER'S BIRTH CERTIFICATE to prove that if she was 3 years old, can this be possible? Finally my husband paid because it was 3 pm after spending half an hour with that lady at the cashier, they moved them to the table, the waiter took the receipt and brought the drinks, this CELESTE lady returned to my husband and my daughters' table again very rude and disrespectful, my husband couldn't take it anymore and told her that she didn't have any service, that she was a very rude person, to which she called two other waiters and asked them to pick up everything from my husband's table and get them up from the table! can you believe this? My girls started crying, my husband, who was very upset, asked to speak to the manager and everyone said that the manager was not there. When in the end he turned out to be there (he is Celeste's husband, he is an American with blue eyes) and this man, instead of listening to my husband, did the opposite, he also started yelling at him and telling him to leave. My husband at that moment was already on the phone with the police, I arrived at that moment and saw the scene of my daughters crying, one hugging the other, my angry husband arguing with the supposed manager, the police on the phone and the manager yelling a thousand rude things at my husband in front of my daughters, telling him to leave. This was truly the worst experience of our lives, my oldest daughter only told me that she wanted to leave that place, my little girl crying. My husband went to the car and I stayed because we had already paid for the meals and no one wanted to give us back the receipt that the waiter had already taken, or return the money. I went to look for that lady CELESTE and OMG! I really don't understand how a person like that can exist, he started yelling at me to get out of there, he literally told me: get out! If you want your receipt go and look for it in the trash! Seriously, I was so surprised by what happened that I felt like it wasn't worth my time to continue in this place, where they don't care about the customers at all, they just mistreat them no matter what, I can't imagine how they treat the employees of this place. I see more reviews like mine where exactly the same thing happens, please let's do something! This really can't continue happening, let alone mistreat our children. Fortunately, we called the bank so that they would not approve the payment and even the person at the bank told us that something like this had also happened to him...

Update: I suggest everyone to boycot this place. They don't care about the customers at all. I was there with my family eating and witnessed one of the employees rushing out of the area where they get the beverages, which is dangerous to begin with cause they are always coming in and out of this station not paying attention sometimes. One of the servers bumped into a little girl spilling 2 scalding cups of hot coffee on her. Instead of filling an incident report and calling 911 to make sure the child was ok. Instead, they would act like it wasn't serious trying to get the parents to believe she was ok and didn't need to file a report or call 911. Instead, they would rather play it off and get smart with people who witnessed the incident and tried to help. Since I was trying to help the family and suggest they get her checked out to make sure she don't end up with 2nd or 3rd degree burns. The so called manage on duty according to an older white guy after asking for the manager for over a half hour asked me was I related to family I said no just making sure she was alright considering her face was red, her side was staring to get just a bad and after all I am trained in first aid, CPR and AED certified but instead of letting them know who I was and why I got involved the so called young manager decided to tell me to mind my own damn business, really considering none of them knew what they where doing or knew what to do. Then the older guy started to get just as smart with us and even tried blaming the whole incident on the little girl telling me did i see the video where the little girl was running and caused the accident. I told him seriously, "You're blaming the little girl?" Cause from what I saw, the little girl just got up from her seat when the server ran into her. Little girl wasn't even running at all. Next thing I know the older white guy told us we had to leave and stay out of their business, but as soon as I asked for our money back he walked away and apparently told the girl who was the cashier up front I'm not allowed back and never got it money back at all. Then, as we left, I asked the cashier for the managers name, and apparently, she was just as bad as he started to get smart with me as well and refused to give us the managers name when I asked numeroustimes. I've been coming here for a very long time with my family. I'm a regular customer, and I've never felt so disrespected. I even called the customer service and corporate office and got an answering machine and told them about their behavior at the store. I still have not heard from them at all. Not even a call from the manager or owner. The funny thing about this all is that while I was trying to explain who I was, they never allowed me to tell them who I am, which, by the way, is really ironic. Cause if they would have given me a chance to speak, they would have known who I am, and as a minister, it's my duty to tend to all God's children when in need. Boycot them and tell them why. We as a community need to rise together and start letting these companies know we will not accept this kind of behavior from its employees, especially when someone gets hurt and they just try to brush it off as nothing happened. We as a community can make a difference, call them, and let them know you...