Office Depot — Local services in Aurora

Hi! It's very important to me to make sure corporate staff hears and appreciates a thorough compliment for AJ, the young lady in your copy and print center at this location. This review is specifically for her, and I'm copying a version here instead of just sending it to corporate, to make sure she gets appropriately highlighted in a way that can't be ignored.

The first impressive effect AJ had on me was that of simply being so calm and serene that it was contagious; within a few moments as I started discussing my print job with her, I found myself feeling more cheerful, and more mindfully aware that nothing was REALLY acutely wrong with my day, I was just rushing too much -- so my flusteredness evaporated. AJ was super responsive and speedy and efficient, so I didn't feel slowed down (that would have made me feel more flustered and impatient), but rather I felt accommodated, like she had matched my personal speed with her actions, but she was doing it with such a relaxed demeanor that her example helped me relax too, even while maintaining my sense of hurrying along. That's a wildly impressive achievement.

Then, as I finished deciding about and submitting my print order, I started to gain some conscious awareness of just how wildly busy poor AJ was, and I became further impressed by her sheer professionalism. My background is in healthcare, and I have seen people who are supposed to be levelheaded under pressure end up showing FAR less professionalism and politeness than I saw from AJ, when they were under much milder circumstances than I witnessed her dealing with. She deserves to be headhunted into management in whatever field she dreams of, because I can't imagine a tense situation that she wouldn't handle well. The phone kept ringing, and she managed to delicately balance serving the counter/discussing my print job alongside answering the phone when it wasn't picked up elsewhere, and getting people put on hold; she did politely radio her colleagues to ask them to please mind the phones since she had a line at her station, and let me tell you, that was the most elegant and gracious call-to-action I've ever heard someone make to their coworkers during a rush! If it had been me dealing with the third call in a row ringing through to my busy department in a few-minute span, I would not have worded things anywhere near as kindly. It was quite evident that AJ was carrying far more than her share of workload, and I was absolutely blown away by the diplomacy and equanimity with which she did it.

She did a great job with my actual print service itself, and she somehow managed to hurry it efficiently in the few hours within which I needed it, even though that was something of a special accommodation. When I returned for pickup, she was even more swamped, with a huge line building up at her counter even as she raced all by herself through prints and laminations and taking orders and cycling through these constant motions. And yet, somehow, she was still maintaining the same gentle tone of voice, the same smile, and the same industrious and attentive effectiveness as she whipped through her duties.

Please give her the recognition she deserves, and give the store more support for hiring more staff, so that good teammates like AJ aren't stuck in situations like this. I don't know where AJ learned such incredible composure, but it's a valuable skill and candidly she deserves to get to apply it to something more glorious than copy and print work -- or if this is an area she is passionate about, then she deserves to get to apply her talents at a broader scale, by training others in things like stress management, issue resolution, things like that. Someone with such an excellent sense of responsibility, and who demonstrates such skillful handling of the responsibilities they have, deserves to be rewarded with proportionate authority, so that they can contribute to overall improvement of systems...

i’ve come into the store in the early morning hours as the store has opened at 8 AM. The first time I went to the print area and was asked by an employee female. What did I need if I needed something no smile no good morning no hello how are you and then I was given to Zach to help me print a file online he assisted me, but then I never heard back from him for a week. I later called to find out where my order was nobody knew of anything under my name I came in today, December 13 to return a piece of furniture that is four days over that return date and nobody seemed to understand what I needed to do was treated as if they were confused and didn’t want to take the chair because that would’ve been too much work for them to do so they put the chair return back on me when your website clearly states that you will take any online order at each store. I’m very unsatisfied with the store the customer service, the professional, the ethic that these people have at the store level they need training and how to be professional. They need training and how to approach customers they need training on how their system works and they need training on how to make a customer want to come back to your store I will never return to the store again and I will make sure I never shop at Office Depot again because it is full of incompetent people that I have run into on two occasions. call this is a typical dad and to why I never shop at the big box store any longer and choose Amazon 100% because when I walk into a store, I am giving incompetent help 90% of the time big box stores and customer service sales representative positions are going to be a thing of the past and I think people should value their jobs and treat the customer a little bit more sincerely than they do at this time because these jobs will be...

I had a very disappointing experience at Office Depot regarding a print job.

I initially came in around 1 PM, but the prints were not completed to my expectations. The staff told me to come back later, and I let them know I’d return in about an hour to an hour and a half. When I came back, I was told I’d have to wait because the only person who knew how to handle printing was on their lunch break. They asked me to return in another 30 minutes.

When I returned yet again, I was told another employee had just gone on break — and now no one in the store was available or trained to complete the print job. Multiple employees were present, but none could assist. This is unacceptable, especially from a business that advertises printing as one of its core services.

After all the back-and-forth and extended waiting, I was finally able to check out — only to be charged an unexpected express service fee. When I asked why, I was told it was because the job needed to be done the same day. But that was never communicated upfront. There was no clear pricing, no warning, and no transparency about this charge. It felt very unprofessional and misleading.

To make matters worse, the final product still did not meet my expectations.

I’m extremely frustrated with the lack of communication, poor service, wasted time, and the unjustified extra charge. I’m requesting a full refund for the inconvenience and the mishandling of...