Amy's Ice Creams — Restaurant in Austin

So I waited in line for about 25 minutes to buy some ice cream here about a week after the place opened, and I foolishly ordered a scoop of coffee ice cream with a pinch of sea salt. Turned out way to salty, and just wound up being kind of gross.

But nothing could have prepared me for what happened next. The staff was completely busy and preoccupied with serving the half hour long line which was not shrinking, and so there was apparently no one available to check let alone clean the restrooms all day.

Well, when you have a playground in the back which is entirely full of suger-amped children ages 3 to 14 running around and yelling and screaming and playing in the dirt and the sun, there are bound to be a few tiny bladders which need to be emptied.

And emptied they were: I realized something was wrong when I first walked into the restroom and the toilet seat was covered in droplets of half-dried urine. I was about to reach for some toilet paper to wipe it off, but then I realized that there was simply too much pee, and I wouldn't be able to avoid it being soaked through the paper while wiping off the seat. Not only that, but the metal toilet paper dispenser was covered with some sort of liquid. That's when the acrid smell hit me and I became aware of the alarming humidity of the confined space. I had only been vaguely aware of it until then.

I looked around at the door because I wanted to flee, but then I saw the urine all over the door. I stopped for a moment, and wasn't sure what to do. I think I was in shock. My eyes began to scan the rest of the inside of the bathroom and what I saw astonished me. Nearly every surface, up to about four or five feet up was simply covered in drops of urine. The stench of the place began to really bother my eyes. I looked down at the floor, despairing to see that I was stepping in puddles of the pee, getting it all over the shoes.

I quickly grabbed some paper towels which were blessedly dry, and used them to glove my hand as I hastily opened the door and exited. Glancing to my right, I saw a door to another unisex restroom, so I figured I'd try it and see if it was any more usable. No chance. It was in worst shape, but I could not describe it to you, because I closed the door only seconds after and...

I wish I could leave five stars, but the ice cream I got wasn't that good. I expected coconut chocolate to be very rich and tropical... It was just plain chocolate with raw coconut shavings in there. Like the kind you get in the baking aisle. Maybe if it were toasted to give more flavor, or broken down into smaller pieces. The way they have it was just texturally unappealing. Don't get me wrong, the ice cream itself is wonderful, but I wish I'd gotten plain chocolate instead of this.

They could have served me mud and I would have been happy though. Their staff is just so sweet and so genuinely friendly. I wish I'd gotten the name of the person who helped me, he totally deserves a shout out. He was like a head taller than everyone else there. Anyway, cool guy, very funny. I'm coming back and next time, I'm just...

We came in to Amy’s ice cream after eating next-door at Phil‘s. We purchased a pint of Belgian chocolate ice cream and a pint of cookie dough. The cashier was extremely distracted by another employee that was making ice cream scoops for another customer. She kept asking her what is it that you’re doing? Who did you give that ice cream to? She finally rang me up and I paid for my purchase. Today is two days later, and I made cookies from the cookie dough that I purchased. They are awful. I baked them for 15 minutes. The recommended time was 18 to 20. Had I baked them that long, they would’ve been inedible. As it is the entire outer edge of the cookies is burnt. These are quite possibly the most expensive cookies I’ve ever had. And, they’re a huge...