Dairy Queen — Restaurant in Austin

First off let me start by saying I have been going to this Dairy Queen ever since I moved to Austin TX. I have always had great experiences! I rarely go inside so I’ve come to know the kids that work the drive through window. I’ve recently started to see a major decline all around. I didn’t complain the last two times and even insisted they didn’t fix my order but let me go due to people being in line behind me. 3 times in a row now they’ve messed up my order. It’s SO simple. I guess that’s why I didn’t complain the first two times. The first time doesn’t count. Things happen. The second order mess up was due to some awful over cooked chicken strips in which I was shorted one strip and the fries were moosh. I specifically ask for fresh, crunchy fries. I don’t mind waiting. They weren’t even warm. Super strange. That has never happened at this location. Sometimes I just order a large fry because I like theirs so much. Now, The past two times I’ve visited my main reason for going is that I ALWAYS get a large cone “without the cone” dipped with the hard shelled butterscotch. *That’s why I drive all the way across Austin to this location. The other DQs have done away with butterscotch all together. Not sure why as it’s a tradition in my family. But I have recently fallen ill and been hospitalized twice. Turns out this is due to a severe gluten reaction. I’m still battling it and am told I will always battle with it. THIS IS WHY I ASK THEM TO SKIP THE CONE AND PUT MY ICE CREAM AND BUTTERSCOTCH IN A CUP! Bottom line is that I say REPEATEDLY when giving my order NO CONE! Instead I’m handed a cup with the cone in it. Not to mention there is next to NO butterscotch on the cone. I’ve repeatedly asked them to put enough to cover the ice cream so it doesn’t drip down the side. Does that make any sense? Because all of those pretty posters on and inside that building are of the owner eating a PERFECT hard candy shell the exact way I order it. Now the smalls got to be so tiny over the years I’ve started ordering larges. Well now they just give me a Small in a large cup. Come on? Seriously. Now onto my experience tonight. One of the ladies recognized me as I usually come to this DQ 2-3 times a week. No exaggeration. I love DQ and there food doesn’t make me ill. But tonight I denied my order as it was wrong, again. But before the drive through window closed I hear what was said. How dare you. I have not complained or had you RE DO my order ever. Never until tonight. I want the old crew back and I just want what I pay for to be correct. Is that too much to ask for from such a long time loyal customer? I’d never treat anyone that way. Also, A good Mgr would have never made the customer feel as though it was a burden to RE DO an order that was wrong. Especially since she’s the one that recognized me. Not cool. I’m not happy. Please see picture attached below. It’s a small in a large cup with hardly any...

On 11/1/2022 6:52:58 PM I went to the Dairy Queen Grill and chill on 8300 N. Burnet Rd., Austin, TX 78757. (DQ is one of my go places) I ordered one hunger Buster with cheese no onions, regular fry ($8.96). Continue around to the window to pay. I saw the food preparer not using proper utensil to eliminate bare hand contact with food. The food preparer making my burger pick the meat out the warmer drawer with his bare fingers (no gloves)and place it on the bun also he did the same with the cheese. The preparer wrapped up the burger and proceeded to place the burger in the brown paper bag. I asked the window attendant what was the protocol for the food preparers in order to prepare food he did not answer. I asked to speak to the shift lead and told her the situation, she then went to the back and spoke with food preparers. On her back to speak with the food preparers I saw another preparer with their bare hands on the food prep table. I was told to park in #1 area why burger was being remade. When the shift lead came out with redone order she told me that she had found out who was responsible and a write up would be done. She also said she would notify her boss. Let me say again I saw at least two of the people in the food prep table area with (no gloves). The shift lead was very kind and polite. I was told she watch while my order was remade. (Thanks) By this time my appetite had changed because of what I had observed. The shift leads should continuously monitor their food prep area, and any areas...

I confirmed they were still open and I could eat inside at 11:50 PM but when they made my order wrong they told me they would re-make it but since it was now 12:03 AM I would have to leave and eat it somewhere else.

Another cook came over and volunteered to remake it and was surprised at my story and offered me a refund which I agreed to, however when she walked off to do the refund without my credit card, the manager came over and wanted me to tell the story again. She offended me enough that I got up and left without the refund.

That will be my last visit. I’ll file other complaints properly next week. DQ should close them. I’ve never been in a restaurant that was open and took my money before telling me I couldn’t eat there.

Pterry’s in Capital Plaza is open until 3am, I was on my way there. It was the right idea.

8.8.21 The previous issue was resolved with a refund and a call from the owner. Even though I live 20 miles away I was able to visit again for the refund.

I’m altering my review to 5 Stars because of ROXIE (see below).

HOWEVER I was here unexpectedly yesterday 8.7.2021 and met the new GM Roxie who is AMAZING. As is her Excellent staff! I came back today since I was close and thanked her again.

If I decide to eat at DQ sometime, I’ll try to come here. This OKA e is clean and friendly! Even though it’s not on my...