Einstein Bros. Bagels — Restaurant in Austin

Huge fan of Einstein but if I could get -100 stars I would. After waiting for over 15 minutes (I was #8 in line) I discovered that the food is already made and sitting under heat lamps. I begrudgingly grabbed a breakfast sandwich and went to the register to order.

Skittles took my order. And every time he wasn't pushing a button on the register he was looking down drawing eyes and eyelashes on a bagel bag. There were hundreds of them. And I had to keep getting his attention to finish ringing me up. Now I know why the line was so long and so slow. I don't care what you draw but do it on your own time.

I ate my sandwich and it was the most disgusting dry and hard "food" I've ever had. Egg was crumbly and paper thin. Bagel felt like it was two weeks old. Didn't finish it and threw it away, and now I sit with a stomach ache and a wasted meal (and wasted $8).

Normally I would say "do better". But Einstein, just close this one down. If heat lamp food is your idea of a quality product, you have no business being in food service. Invest in training your people, help them develop interpersonal skills, and teach them how to produce food, quickly, and...

I got a Nova lox on Sesame and it was so good, I wondered if I've ever truly had a lox bagel my entire life. This was my first time trying Einstein's and so I wasn't sure what to expect. Not to mention it's in an airport which typically is of lower quality and consistency.

I was blown away by the quality. Every ingredient tasted fresh and the flavors shined. The capers didn't taste like the jarred stuff you get at the grocery store, instead it added the right hit of acid without overpowering anything. Like a backup dancer you don't notice but without which the experience is lack luster. The tomato was the perfect texture and taste and the red onion was crunchy with a hint of sweetness to it. And all of it was brought together by the most delicious creamy, dreamy soft cream cheese that I've ever had. I'm impressed at the texture they achieved with this cream cheese and now I understand why they call it a smear. Almost a whipped butter consistency. Surprisingly the bagel itself was unremarkable. But everything else was so good it's hard to care.

I wasn't expecting to have such a gourmet experience at an airport of all places!...

I've actually never had Einstein Bagels before but this experience was bad enough I may never try it again. First, they have pictures on the menu of a sandwich and when I asked for it, I was told they don't make it at this location and what they do serve is of to the side. Should have been my indicator to go somewhere else. But I decided against my better judgement and got a bacon and egg sandwich with a vanilla cold brew... I tried the coffee and it was so strong and the vanilla flavor was gross. I tried to doctor it up with sugar and cream but nothing I did made it better. I just tossed it before I left the counter. When I had a Chance to eat my bagel... the Asiago cheese was not very pleasant. The cheese on the sandwich was not melted..at all. It was still cold. It also had a very overwhelming flavor that over shadowed everything except the...