Jimmy John's - Four Points — Restaurant in Austin

From the first time I tried a Jimmy John's sandwich in Chicago at a new store opening some 20+ years ago, I have absolutely loved their sandwiches. I always get a #6 Veggie (best sandwich ever) but have had bites of many others as my family experiments each time we visit. I have yet to have a bite of a sandwich I didn't like. This specific location is new, close to my home (yes!), and lives up to the Jimmy John's standard I have come to love. The restaurant is always clean, the wait fairly quick, and the staff competent, attentive, and kind. One man, who may be the owner, works especially hard at making me, his customer, feel like my business is appreciated. Oh! And they generously offer a military discount at this location (not all locations do) so don't forget to ask for it. Finally, they have a rewards program that was fairly easy to sign up for which gives you free stuff after a certain number of sandwich purchases. I have already earned and redeemed a free sandwich and today I just earned a free bag of chips. Awesome! (Clearly I eat here too much. Ha!) If you want a great sandwich served by a great staff, visit this Jimmy...

When I called to place my order over the phone, it took over 7 minutes for the employee to ring up my order. I had to repeat myself constantly, which I did, repeatedly, to make sure he had it correct.

When my husband brought the food home, one of the sandwiches was wrong. I had to call and have them remake it, and drive back to pick it up. When I walked in, none of the employees acknowledged me, and they didn’t apologize for the mess up.

When I got home, I realized that they also forgot one of the bags of chips that I ordered. I paid for it, but it was missing.

I have had multiple problems at this location. Jimmy John’s used to be known for being fast, accurate and friendly. Now they are none of these things, in fact they are the...

So I’ve been to this location many times. 5 star experience every time. However the last two times I have been it’s been rough. One of those times I was told “they are no longer letting folks eat in the store” as I sat down to eat and it was like 7pm.

I got the vibe the team lead really wants to get out asap as soon as store closes which is not good.

This last time I went same vibe the same team lead made my sandwich in like two seconds but the sandwhich was made completely wrong and was very sloppy I couldn’t even eat the sandwhich when I got home it was terrible.

Whoever the team lead is on these two experiences needs to “slow down” and focus on customer experience instead of trying to get people in and out as quickly...