McDonald's — Restaurant in Austin

Yesterday I ordered doordash for my daughter.

We order a quarter pounder combo with bacon. We had an option to select what we will like for the burger not to include. We request no sesame bun which meant we would get a regular bun instead of the sesame bun. Turns out...WE GOT NO BUN. I called to advise them of the situation and asked if I I request no sesame bun then what type of bun would i get? The young lady stated we would get a regular bun. I advise that we didn't get a regular bun and I would like to come get the bun. (Just getting the bun was okay with us)... she had if we had the receipt. I said, just the doordash receipt.

She said, give me one moment. let me check on that. I heard her speaking in spanish to someone else...and when she returned. She stated that since we ordered on doordash they will not fix the order because it's not on them... because SOMETIMES when customers select no sesame bun that means that they dont want the buns.

I advise that sometimes does not apply as all the time and that they should have called if they weren't sure. I asked to speak with the manager and she said that she was the manager. I asked who did she speak with... she said, my associate manager. She doesn't speak english well... I asked for the general manager contact information and she stated to give her a moment... she put the phone down and screamed... she never returned to the phone.

My husband and I drove to the location. We asked to speak with the manager. The girl at the window had on a regular staff shirt with no manager badge and stated she was the manager and the person I spoke with on the phone. She literally started getting upset and clapping her hands.... I asked for general manager info and she said she doesn't know It.

As a manager, how can you not know the general manager contact information.

She wouldn't give us the buns... something so simple could had resolved the issue and ended with a happy customer.

I do not recommend this location. I will figure out how to contact the general manager and corporate on my own.

also the "manager" would not...

I was beyond shocked negatively at my experience. They took my order and the other person in charge said they could not recognize the McDonalds iPhone Ap adeetising a free Medium McLatte with a purchase of $1 or more. I admit I was surprised by the offer, but that was the only reason I stopped in that day. I was ... .... pretty ... .... ..... upset... disappointed... can’t think of the perfect Mc*#%Word!. When I ordered a McDouble, which was $1.40 plus .20 cents tax or near that, according to Sanuana, it wasn’t her fault... it was the App Developer’s fault. As a previous manager at a retail chain, Hollister Pacific Merchants, I was disappointed the manager couldn’t understand my point of view. If an app developer doesnt understand my perspective, then okay. He’s pretty far removed. If someone like a manager is in direct contact with the consumer, it is imparrative the the customer ap and store and be able to be in unison with the Manager as a leading point. These are loyal customers that have eaten McDonalds all their life. Now is no time to loose customers over bad management. I informed ma I would write a review (I doubted I would have the energy), and she still insisted to not understand where I was coming from. After the way I was treated, it almost makes me never want to go to a McDonalds again... in Texas, in CA, in NY. In China. I don’t care; I wouldn’t go to one anywhere anymore honestly. They used to be classy. Terrible service all around now :.-(. I don’t care how much I used to like the sandwiches if I’m not going to be treated with respect when I choose to...

I went to pick up my online order, usually I go straight to the window register and tell my code to the cashier( nobody ever said anything to me before) this time the cashier starts telling me that I cut the drive thru line just because I didn’t give her the code thru the speaker ( which isn’t true, I was in the line just like everyone else) she was being rude, I was trying to explain to her that’s how I always do with online orders, but she insisted that I cut the line, long story short she made me go back to line again. I never had a problem with this before, and I only went back because i was not only picking up food for my myself , i was also picking up for my coworker, but I was about to cancel the order, the way she spoke to me is unacceptable, I work with customer service, I know how to...