Pizza Hut — Restaurant in Austin

Former pizza maker employee here,I was at this location for almost 7 months from September 2023-February 2024,it was fun working here the first few months,I had to leave for a few reasons both having to do with the location and also because of my sick mother,but I just wanted to bring this to the owners attention,the area manager Ruelle thinks it’s ok to just yell at employees he doesn’t like when he comes unannounced to check on the store.After I got hired a few weeks had passed and me and Ruelle kinda got into it bc I couldn’t come to work one day and he was the one that answered when I called in,and he was just being snarky about how it’s my responsibly to show up to my scheduled shift even though at the time the reason I couldn’t come to work was out of my control and I got lucky I was able to come. Throughout the time I worked there he showed up several times throughout the time I was there and I just avoided him as much as I could,I did have to speak him a few times because he just decided to insert himself in our working environment sometimes when we had it figured out and he just came and messed us up,such as packing a delivery and giving the wrong one to the driver.A few days before I called it quits,it was a very busy Friday night and Ruelle of course decided to come on that night of all nights and I actually didn’t mind bc we were swamped,during the shift I was mostly on the make table but I eventually was told to go help with cut table,Ruelle of course took over before I could start cutting and I was just bringing the orders out and putting them in the warmers,and there was this one thing that really got me mad,he literally asked what the order he was cutting was supposed to go to since some orders were coming out late,all I did was point at the screen of which order it was,I didn’t point or touch the buttons to bump it off screen at all,but when I touched the screen he yelled at me so loud saying “DON’T BUMP IT OFF!!” and he saw I was touching the screen and not the buttons,I said “I wasn’t even going to!” And he said “I’M JUST TELLING YOU!” You may be the area manager Ruelle and you think you have this great power to use on employees that don’t even technically work for you,we work for the general manager of the store who is the one in charge,but that doesn’t/shouldn’t give you the right to yell at them for the smallest thing because you don’t like them.Beverly is way nicer when I worked with her at my other location and I’m glad she’s above you in terms of being higher up in this company’s corporate.Ruelle aka area manager is one of the reasons why I left this job. And I do not miss it,if anyone from this location sees this and they might know who I am,don’t bother trying to contact me because I have changed my...

We order delivery from this location all the time, for years now and have never had a problem until now. One of the pizzas was supposed to be pepperoni but it was just cheese. I called and Gloria tells me I can bring it up to the store. WHY? I didn’t order it wrong, you made it wrong so send a delivery driver back with a correct pizza. She ended up saying she’ll remake it and have it sent out but we have to give the driver the old one that they messed up just for them to throw it away anyway, why wouldn’t they just let us keep it? So now we have to wait 30 more minutes for a new one. On top of that, Gloria tries to justify this mess by saying that they request customers drive to the store because sometimes they’ll get dishonest people who’ll complain to get free pizza. GIRL, that’s not my problem and that’s not proper customer service. You can’t take that out on all customers because some people don’t have integrity. This location is fine but Gloria...

The pizza had no sauce that was detectable. The thin crust was chewy not crispy, at all. The cinnebons we're not properly proofed. They were small and doughy. One was barely the size of my thumb. The driver also forgot my red peppers. I ordered late and by the time I opened them they were closed. I call the next morning. Talked to three different people, none claimed to be the mgr. The three people I talked to routed me to a ph# where nobody answered. This was nothing short of a con from a bunch of lazy employees who don't do their job. I find it hard to believe that any upper management tolerates these employees attitude and the lack of food quality. I took this pic after I attempted to proof the dough on my own. They were actually aittle smaller. As you see, not very successful. They look nothing like the picture Hut uses to advertise them. Definitely an instance of bait and switch thievery. I WANT...