Popeyes Louisiana Kitchen — Restaurant in Austin

This place has the worst customer service I have ever experienced in my life The girl at the drive through was so rude and lazy that when I pulled up to the speaker to order she told me I had to come inside. Thinking maybe the drive thru was down for some reason I agreed and went inside. After standing in line for 5 min I finally got to the counter and the manager had been happening to take the order. Out of curiosity I asked if the drive thru was down, he then shrugged his shoulders saying he didn't know. As that happened I witnessed the girl taking an order at the drive thru proving to me that the drive thru was working. When I asked "if the if drive thru was working why was I asked to come inside and wait even longer after waiting in line in the drive thru?" Again the manager shrugged his shoulders and looked over at her for an answer. She responded with "what did he say?" In the most rude of tone I've ever heard then one of the guys who boxed up the food repeated what I said in a very sarcastic way. The girl at the drive thru the responded with "your right I told him to come in if he didn't want to come in he should of said something!" Again in a very rude manner. At this point the manager has walked off to hide in his office I'm guessing. I was there to spend a good amount of money for this place considering I was buying two full family meals. I told the girl who was just being lazy and not wanting to do her job that maybe she shouldn't work at a drive thru window if she didn't want to stand there and take orders all day! And left. I called Popeyes to explain to them what had happened being assured that this would not happen again and that they would follow up with me. The day of this incident was 09/04/15 and I have yet to hear anything back from corporate on how this situation was going to be fixed. From the looks of the reviews it looks as is Popeyes does not care about customer service so I would not trust them to care about food quality either and will never return to a Popeyes unless I see changes made at this location and...

(I'll try to sum this up, this isn't all) When I arrived, I met this brother who was lingering outside &' told me he was hungry. So, of course, I was much obliged to accommodate him (especially how hot it is outside today) I was initially coming in due to a re-make order correction I was told I can receive at my earliest convenience from a mistake that was made on THEIR part. I purchased the guy's meal plus some dessert. I thoroughly explained EVERYTHING to the "manager" Jessica &' she took my order. I thought that was that, she understood. For some reason, she then changed her mind. She started asking addition questions (which was fine because I had the answers) but, right away she was unpleasant &' ill- manned towards me when instructed to remake my order by HER manager. She didn't even want to give me my pies after her co-workers informed her I paid. She spoke in Spanish (although she had been speaking fluently in English) She continued to watch/stare at me very rudely &' when I tried to speak to the other manager presiding to deescalate the situation, Jessica started speaking in Spanish to her co-workers &' the other manager chose not to speak w/me after she had just agreed to when I asked beforehand. The other manager (lady in black shirt) got upset because I recorded the incident for my protection. The way I was treated in that establishment, embarrassed in front of customers, the discrimination &' talked to by the manager JESSICA is ABSURD. She + the other lady "manager" lacked professionalism &' displayed TERRIBLE customer service skills. I will NEVER give them another red cent of my money. &' moving foward, I really wish it was some way to take further action because this is just NOT right. She was too comfortable w/the disrespect so I'm sure I'm not the only 1 &' This incident needs to be further addressed. @District Manager...

This restaurant is a joke. On March 17th, 2014 @ approximately 12:45PM we attempted to grab a bite at this Popeye's' location. So we were on lunch break and had as everyone in America knows less than an hour break...While in line for 15 minutes behind a couple of cars... I could hear the drive-thru intercom and the car in front of me exchange dialogue on his order info.

The girl on the drive-thru intercom seemed unenthusiastic and a very matter of fact. Basically, joyless and sounded like she hated her job or didn't want to be here at this moment. The customer in front was friendly and was asking for a substitute of some sort...

Needless to say, we pull up and nothing but silence. Not for one minute, nor two minutes, no not even three minutes but five minutes. Nothing, zilch, no response. I said hello several times but no answer.

I assumed maybe the intercom went down so I decided to pull up to the window. But guess what, no one was there. LOL (sarcastically)... No one. I saw two girls behind the counter at the main register and I even saw some guy wearing a headset as if he too worked for the drive-thru intercom.

No acknowledgement... Nothing.

If I was not in a hurry, I would have either laid on the horn until someone came to the window or went inside to complain to management. Didn't have time for either. Went to Jack in the Box instead and received excellent customer service with hot fresh food.

This would have been our first time at Popeye's Chicken and we would have been loyal for decades to come... Considering we just moved to this area... Not anymore.

I could not tell you how the food tasted but I can tell you how the service was. IT WAS NON-EXISTENT!

My recommendation?? Go elsewhere if you are in a...