Popeyes Louisiana Kitchen — Restaurant in Austin

Popeyes,

I recently had the pleasure of visiting the Popeyes located on Parmer Ln in Austin, TX, and I must say that the service provided by Patricia was absolutely outstanding. From the moment I entered the establishment, Patricia's warm and welcoming demeanor set the tone for a truly memorable dining experience.

Upon entering, I was greeted with a genuine smile and a friendly hello from Patricia. Her enthusiasm and passion for her work were evident right from the start. She patiently guided me through the menu, explaining the different options and making recommendations based on my preferences. Her knowledge of the menu was impressive, and she went above and beyond to ensure that my order was tailored to my liking.

What impressed me the most about Patricia was her unwavering commitment to customer satisfaction. Despite the restaurant being quite busy, she remained attentive and ensured that each customer was given personalized attention. Her ability to multitask and handle the rush with grace and efficiency was commendable.

Not only did Patricia excel in customer service, but she also showcased exceptional problem-solving skills. When I had a special request for a modification to my order, she quickly accommodated it without any hesitation. She truly went the extra mile to ensure that my dining experience was nothing short of perfect.

In addition to her remarkable service, Patricia's professionalism and positive attitude created a pleasant atmosphere in the restaurant. She interacted with all customers in a friendly and respectful manner, making everyone feel valued and appreciated. Her infectious enthusiasm was contagious, spreading joy throughout the dining area.

The quality of the food at this Popeyes location was as excellent as the service. Patricia ensured that my order was prepared to perfection, maintaining the highest standards of taste and presentation. The flavors were delicious, and the portion sizes were generous, providing an overall satisfying and enjoyable meal.

In conclusion, my experience at Popeyes on Parmer Ln in Austin, TX, was elevated to new heights by Patricia's exceptional service. Her dedication, attentiveness, and genuine care for customers truly stood out. I would highly recommend this location to anyone seeking not only delicious food but also an unforgettable dining experience. Patricia's professionalism and infectious positivity make her a true asset to Popeyes and an absolute delight to interact with.

Thank you, Patricia, for going above and beyond to ensure that my visit was truly remarkable. You are a shining example of excellent customer service, and your efforts did not go unnoticed. Keep up the fantastic work, and I look forward to visiting Popeyes on Parmer Ln...

I have never been so disappointed with the entire experience. My family and I visit this location about once a month since it is about 15 minutes away. We order a family style subbing for thighs and breasts only and have no issue paying the extra. With this being mentioned- we were told that when we placed our order that they could not sub the items since they did not have enough to make the order. I said I understand since I am a Reginal Manager for What-A Burger. I provided my card for payment and went on our way home after spending 6 hours on the road to get home after our Thanksgiving trip not wishing to cook anything once we arrived home. As I was waiting on the order to be completed- the MOD was seen from the window dancing around and laughing at the crew. I thought at least they are having a good time, but this was not the case. A leader should be setting an example for the team, ensuring that the business is ready, staff is ready, and all products are up to the standard set by Corporate. The young lady handed my card back and then handed the bag for the family meal with an odd smile. I was really too tired from the road to give it a second thought until I made it back to the house. A twelve-piece meal that was $43.83 that consisted of 12 burnt pieces of chicken- here is the funny part- the MOD thought it was a great idea to make a 12-piece meal by offering 2 burnt thighs, 1 burnt wing and 9- yeas count them 9 burnt chicken legs. Yes, folks you too can be taken advantage of at this location as well. We should call it give me your money and guess what we will give you. The MOD is a joke if this is the way she thinks this is a way to build a business, though it is the way to close a business quickly. All I want is my money back and don't even think a store credit is even a thought- lol.. I want my...

This may be the busiest Popeyes in Austin and they did not account for that when they constructed the location. I visited the restaurant 2 times this week. July 2nd, Tuesday was horrible. You would think that on this day, they would have nonstop chicken frying and extra people because the line stretched to the Sonic next door. Someone thought that if you have people pay first then wait where others need to exit that this would be a great idea. Nope! Traffic jam city and then you get impatient people or fools that have to be anywhere before everyone so they drive out on the entrance side. Chaos!! They have employees who could be making orders or frying chicken running out drive thru orders to the line of cars that are blocking people from leaving as they are instructed to wait along the exit lane. I ordered 3 of the specials - 1 order with leg and breast which i paid extra for and the other 2 orders all legs. And some gravy and I'm set. I received 2 legs, a thigh and breast. Almost went back but I would have been too ugly to them. Went back Saturday July 6th. They got my order correct but messed up my friend's order and obviously messed up too many drive thru orders to count. As I sat there, they must have started handing out orders incorrectly because 4-5 people returned their drive thru orders to the inside counter to be fixed. There was always plenty of chicken so they just need to have 1 or 2 people fixing the drive thru orders correctly. Talk to each other about what order you are working on and what you need. Slow down taking orders when you see traffic waiting on orders. I don't know when I will try this store again because the Pecan street store is farther away but Less Chaos! Popeye's owner or Corp- Please help fix this...