Subway — Restaurant in Austin

I called to let the store know that I paid for a sub and a salad but didn't receive the sandwich. The employee said I only had one salad today so it wasn't tonight. He said it wasn't his fault and I had to call back on Monday (it's friday). I asked him to write down my name and number to pass it on. He refused and said to call back. I asked why I needed to do his job for him. I told him I didn't appreciate his poor customer service. He told me I couldn't tell him his job. I asked why he was upset about a mistake he didn't do, that the complaint wasn't pointed at him. I just wanted to get it resolved I asked for his name and he refused, saying he'd let the manager know I was calling. He refused to take my information, wouldn't take my name and number. I asked his name again and he retorted what's yours so I gave him my name. He still refused to take the information. He said I cursed at him in the next breath which was false. I told him being upset at poor customer service and him not doing his job were not cursing. He hung up on me. I called back for the store number and he said I had to look it up online. He said I was cursing at him so I asked him WHAT curse word I used since I hadn't used any. He wouldn't answer that question, instead he told me he felt attacked. I repeated my request for the managers name. He said he was reaching out to the store manager right now, texting him and calling the regional manager. I again repeated my request. He wouldn't answer what curse would I said or let me know who the manager was or take my informaiton down. Just said, I feel attacked. I hung up. He represents this company. SAD. He wanted to be a victim about something unrelated to him but wore that victimization...

Normally I dont leave reviews, but today was the absolute worst service I've had in a long time. I tried looking for contact info on the receipt, but nothing except an 800 number to inquire about gift cards. Anyway, we walked in , the girls working looked at us like we were nothing but an inconvenience. They didn't wash their hands, I requested getting a bmt with no salami. She refused and said I couldn't, And that I need to pay extra for a ham sandwich with pepperoni. My boyfriend's sub was toasted..but wasnt, and the sandwich is cold, which he ended up not eating. They barely put any shredded cheese on it, and said he had to pay extra. Which ya extra cheese is an upcharge, but they literally barely put any on there. We also ordered a large fountain soda, the mountain dew was out, we let them know and they came back and said they were out as She walked away with a smile on her face, knowing we were already upset. The other girl said we could take a bottle of mountain dew , which is fine. But if im gonna pay for a large fountain pop, one bottle of pop only fills the cup to about half. I probably wouldn't have left a review and know things happen..but the attitude we got, paid extra money when we shouldn't have really upset me. The receipt needs to have contact information for when things like this happen. I most definitely will not be eating at subway for awhile..and most definitely won't be going to...

Ordered online, came in and asked nicely if I could change the cheese on my order, and I was told my sandwich doesn't come with cheese (turkey califresh) and they only go by the items printed on a ticket. I showed him the picture description and options for the sandwich and instead of agreeing that it is unfortunate or that he understands why someone would find this unacceptable, he claimed there's a tiny disclaimer somewhere about what he didn't explain. He could have just changed the cheese, but instead got rude, and was upset that I showed frustration at not getting the sandwich my app showed, described, and...