ThunderCloud Subs — Restaurant in Austin

As a Doordash driver, I have always had pleasant experiences with ThunderCloud Subs employees; however, I had an unfavorable experience at this location.

Walking out of the restroom, I saw only an employee at the counter. I approached and waited patiently so I could mention my pickup order. At this time, she stated in a rude and unfriendly tone that she was still helping a customer and requested I not "cut" the individual who was standing a few feet out of my purview.

I apologized and stood aside to wait for my turn, as it was an honest mistake. My issue is the tone of being accused and reprimanded as one would a child. Upon receiving my order at the window outside, as instructed, I was met with more attitude and an eye roll as she walked away.

I rarely write reviews, but this experience put a sour taste in my mouth. What was an honest mistake for which I apologized, I was met with an unwelcoming, unprofessional employee response.

I hope this location can do a better job to ensure its employees treat all customers and delivery drivers with due respect...

I’m probably what most people would call a “regular” at Thundercloud. I enjoy the food and its healthy. My favorite store is the Thundercloud on the corner of Ranch Road 620 and 2222. There’s one particular employee that shines amongst all of them and her name is Juanita. If you run into her and ask her how she’s doing she will always tell you she’s doing fantastic. If you get a chance to talk to her you will see her attitude is always consistently positive and this rubs off on others. She happens to know my sandwich by heart which is nice but she doesn’t just throw the ingredients together. She takes enough time to make it look and taste delicious. I own a business myself that deals with the public and I can tell you it’s employees like Juanita that really make the business successful and create an incredible customer experience which makes us want to come back. I would love to steal her from my business😂....

Nearly 30 years ago I religiously ate the Thunder because it was made with fresh submarine rolls from the Navarro Bakery on Red River. I even weathered the storm of finding roach legs in my sandwich wrapper after eating my favorite BLT at the store on Lavaca near my workplace. My new rule is to make my own BLTs thus avoiding the issue. Now today I got my NY Italian and headed home to eat it. One bite of it and I was reminded of those sandwiches you find in the cooler at the corner Gas and Go. The bun was tasteless and could have been baked at any substandard commercial bakery. The whole experience came no where near a New York Italian sub ( they have high standards and great bakeries) and I will no longer consider the Thunder as an option. What happened? The bread you use is what truly makes the sandwich...