Anytime Fitness — Local services in Austin

I enjoyed my membership at Anytime Fitness Four Points while I lived in Austin. The gym was clean, convenient, and the equipment met my needs. However, my experience trying to cancel has been extremely frustrating.

When I moved out of town in May, I tried to cancel my membership by calling the gym and leaving multiple voicemails - no one ever called me back. So I visited in person several times, hoping to speak with Alex. When I finally caught him, he took down my name and email and promised to send a cancellation confirmation. I never received it.

I returned to the gym again, spoke with Alex a second time, and he reassured me that it would be taken care of. Unfortunately, it wasn’t. After moving out of state, I discovered I was still being charged for June and July. I had to dispute the charges with my bank and stop the recurring payment.

Only after that did I finally hear from Anytime Fitness billing. When I explained the situation, they claimed they had no record of my cancellation - which, of course, makes sense since it was never properly processed by staff. I was told once again to contact Alex, which I explained I had already tried (twice). They said they would look into it. I’m still waiting for a resolution.

It's disappointing that the cancellation process is so disorganized, especially when everything else about my time there was positive. I hope they improve communication and follow-through in the future. Members moving out of town shouldn't have to chase staff down or deal with...

I initially signed up at this location. The manager was okay. Never had any issues. Some people complained (old people) about the noise I'd make while working out. Which I understand but sometimes the adrenaline gets you. The one problem with this gym is the location as it can be a nightmare to find and enter during peak hours of traffic. It is also very small and sometimes their key system randomly stops working. I recently moved to a different location but was still getting charged by the manager here (a year ago). During that time I was charged an extra $30 dollars for "maintenance fee", something the current owner at my gym does not allow. Even though I changed gyms, apparently I'm tied to this $30 fee since I made the mistake of signing at this location. The whole time I came to this gym I saw no improvements to any equipment, then again it is a very small place but why charge an extra fee if you are not gonna do anything to improve the...

A Great Gym with an Impossible Cancellation Process ​This fitness center is a typical, no-frills gym. It's a decent place to work out, with standard equipment and an overall okay experience. ​However, the process for canceling a membership is a complete nightmare. For multiple months, I have attempted to cancel multiple times—I sent an email, called and left a message, and even had to stop payments on my credit card when I received no response. Despite my clear attempts to terminate the membership, the gym is now calling me to collect payments and has added late fees. ​This experience with the administrative side of the business has been extremely disappointing. It's a shame that a good gym is let down by such a poor and unresponsive cancellation process. If you plan to join, be aware that getting out of the contract may be a...