Waffle House — Restaurant in Austin

I went in on a busy morning so to speak. Its been sooo LoNg since I've been back in Waffle House. They obviously got rid of the cool, funny, welcoming, & helpful females that I was ALWAYS HAPPY 2 see!! The reason I say this is because, the cashier (in these pics im about to post) was EXTREMELY RUDE & UNPROFESSIONAL to me & other customers! First, I barely received a "Hi, gm, welcome, what can I get you?" No, she had the cook jump on cashier (who was sweet) I tried to tell him what I wanted & he said they don't have it anymore. She then JUMPED back on saying, "The other girl was just being nice, we dont do that over HERE! I asked if it gets too pack I can wait outside & she can call or text me! She yelled out' " Were very busy & I don't have time to be doing ALL THAT, you can WAIT here it'll be out shortly! She did all this in front of the customer who was right next to me's face & loud enough for all to hear! And when I was about to leave I had wanted a few more syrup (since she only gave me 1 and 3 butters) she yelled, "What ELSE did you NEED, MA'AM?!" I told her she said, "I had ALREADY put it im the BAG SO..."

OK, Let's be clear You're acting like we CUSTOMERS of yours are a NUISANCE & are not WELCOME there...Oh NO NO Boo Boo Kitty...WE are the ones PAYING YOU 2 keep Waffle House open & for you to remain EMPLOYED! 2. As a cashier & CSR your role is to help every customer you come across, feel at ease & point out some good options on the menu to choose from...so that we can decide what we want! Especially, if I haven't been there in MONTHS or YEARS...So much has changed Idk what is being sold there! 3. Lower your voice, & talk to us like you have some sense, instead yelling in everyone's face or yards away from the register. By the way YOU DIDN'T PUT more syrup or ANY BUTTER in my bag so...MOVING ON! Oh & by the way me offering my # was to help YOU out so YOU didn't get overwhelmed w/so MANY orders to go, you could've POLITELY said, "Oh ma'am there's no need, were not EXTREMELY busy, your order won't take long...just have a seat & here's your juice...

My 2 stars are for the Food ONLY. We visited on March 31st. Being my very first time experiencing Waffle House finally, I was really disappointed. We decided to stop here as our last stop on our road trip in Austin. We parked and decided to get take out as we needed to be back in SA. So we called as they don't have a way to order online. We called, asked to place a to go order and the lady simpley said "OK give me a minute..." We then waited for over 10minutes "On Hold" but in reality we were in her pocket and could hear her with customers, with staff and her cleaning. It was.. a really odd experience. After waiting we decided to hang up and call back maybe she'd forgotten? Even with just 3 tables with no more than 2-3 people on each maybe she had forgot. So we called back and were immediately met with a voicemail saying "This location does not take to go orders, you must go inside to order to go"... the heck?? With everything that's gone on in the last year you'd think they would take to go orders over the phone? Plus the lady before said Nothing about that to us earlier, we wouldn't have wasted our time. So my husband went in and while he was greeted and treated nicely when ordering he said it was just bitter sweet as over the phone was so different. Anyway we got our order after about 20minutes and of course things were missing. We ordered a breakfast and a sandwich (which was burnt) and a waffle. What we ordered but did not recive was the biscuit and gravy, and anything extra we asked for the waffle e.g. Any of the Jams or butter that we asked for and also no napkins or cutlery. We went back got the missing items and just ate our food and drove home. The food was average with the best thing being the waffle. Honestly the whole experience just put a damper on our last stop of our trip. Over the phone customer service seriously needs to be worked on aswell as to go orders...

Waffle House (Feb. 24, 2023)

This is my first visit to a Waffle House. It was right after a red eye flight to Chicago, followed by a connection to Austin, TX. I was unclear what exactly to expect at the restaurant, but the latest offer displayed on its website - All Star Special - was a great value, and could not be ignored given the chain is known for its breakfast.

The location (7809 E Ben White Blvd, Austin, TX 78744) is closest to the Austin-Bergstrom International Airport. After a short 20 minute bus ride (Traveling cheap again.), I was seated in a not very busy restaurant around the noon hour. The staff were pleasant, and the atmosphere was upbeat. I was surprised that you can actually see the exposed kitchen where the majority of the meal was prepared.

Besides the All Star Special (with an extra serving of hash brown), I added a coffee and an orange juice to complete the meal. I let the waitress decide on the meat choice, and ended up with a thick slice of ham (Surprisingly good!).The OJ was freshly squeezed (Another surprise!), and added a lot to the dining experience. The large waffle that came with the special was excellent, but arrived some time later after the rest of the meal was served.

Throughout my time there, most of the business was take-out and a lot of those were for the All Star Special. I was particularly impressed to see one of the managers (I presume?!) actually mopping the restaurant floors while the rest of the staff were working.

Overall, I was impressed with the food this location offered as well as the restaurant environment. Do drop by and visit when you are in the...