Word of Mouth Fine Catering — Restaurant in Austin

Great food at tasting, but horrible customer service and food at wedding. They told my venue owner the night before my wedding that they "don't do champagne toasts." I'm sorry, but you need to tell the bride, when they order a full bar, that they're not getting champagne or that that is extra. I was lied to about what was included in basic bar vs luxury bar. Meat served room temperature and without sauce - I was told the sauce for the very dry chicken was straight lemon juice, which is not a sauce. Not enough appetizers to feed 75 people - multiple guests commented that the food "looked" delicious but that the wait staff never came by with any. Wedding party of 12 was given two plates of 16 tiny appetizers during cocktail hour, so my groomsmen were super hangry. When you pay almost $100 per person, everyone should be well fed. They added coconut to the batter of my cake without asking me or telling me the recipe had changed. I am still so ashamed that I hyped up the food to my guests for months before the wedding only to have this happen. I'm trying to forget that my parents shelled out $12,000 for the food. There's even more that went wrong, but hopefully you get the gist. Do not trust them for your wedding or major event. I'm posting this because I don't want them to ruin anyone...

Extremely dangerous driver from this company. At around 4:40 AM, I was driving northbound on South First Street near Barton Springs Drive when one of their catering vans made an illegal and reckless U-turn directly in front of me as I was approaching. I had to slam on my brakes to avoid a serious accident — both my life and my girlfriend’s were put at risk. When I honked in shock, the driver had the audacity to honk back, as if they weren’t completely at fault. This level of carelessness is unacceptable for any business, especially one operating commercial vehicles. If this is how their employees handle responsibility, I wouldn’t trust them with anything...

Word of Mouth has an AMAZING team! John and Sandra were fantastic people to work with. They are kind, attentive, and hardworking. The same goes for the rest of their team. Everyone showed up on time, they all looked very nice in their button-ups and gave great service to our high-end clientele. They were respectful of our space, and even helped our bar staff clean up at the end of the night. I would give them more than 5 stars if I could! We can't wait to...