Subway — Restaurant in Ayer

The rating I gave was purely based on service. The service at this Subway in Ayer, MA is horrible and the reason for the 1 star. The people who work there try, but do not understand or speak English. At first when they began I felt bad for them and sought to be very patient and encouraging believing the difficulties would be short term as they would learn to speak and understand English better. After over a year, it is still very difficult to get a turkey and provolone wrap that is toasted. Every time I come to this location I have problems and the other people who are there at the same time do as well. It is painstaking to place an order.

I enjoy Subway and eat at it frequently in various areas of Massachusetts. This Subway is the only one that I have such difficulties at. I try to avoid it now due to the continued problems. I do feel they try when I am there but they need to understand you have to understand customers well to truly give good customer service. If they can't understand them yet, after being there over a year, they need to work on their English when they are not at work. I am not sure if they own it (the lady is there all the time working) or if they just work at it. If they don't own it, the owner needs to get a translator to work there until they can understand and speak English better.

Due to a broken fridge and time, I decided to go today. There was an elderly couple in line ahead of me. They ordered meatball subs. They were not warmed up. The elderly lady tried to tell the two behind the counter the problem. Her expectations were appropriate and she tried to be very patient to help them understand.

The lady behind the counter sounded like she was complaining to her coworker about the elderly woman. I wanted to say something but bit my tongue. Then it was my turn to order and try to help them understand what I wanted for my order. It is just difficult. No thank you! I regretted going.

I bit my tongue while I was there. I...

whoever put one star is incredible for the atmosphere. I put two stars because of their location and their driveway needs to be paved. Other than that I had ordered a party box up to $160 worth of food. All subs pre-cut were pre-ordered for up to 100 people every single sub was perfect, everyone at the party were able to enjoy the sandwiches and had no complaints so for whoever put one star, you just simply had a bad time or just went at the wrong time if you go frequently and it happens to you often, then understandable for one star, but I had only went there for the first time in the only time for a big order over $160 and every single sandwich that was ordered was perfect so it kinda confuses me to see a review of one star when all of the sandwiches I had ordered were fine. to the owner of the subway at this location take the time to look over the review and try to fix some of the changes or the request from your customers that leave reviews. It’s very important that you make your customers happy and satisfied so this way they come back...

Worst experience at a Subway ever today. 2 workers. First guy made the first ladies order start to finish. Then the second guy made the next guys sandwich with just meat, then pushed it down to the veggies... then asked me what I wanted. Proceeded to ask me what we wanted and made those with just the meats and again pushed them down to the veggies. All the while, first worker still helping the first person.

Now the second guy and I are standing there waiting and then the second worker now asks the third person in line what they want... Why would you not just finish with the first sandwiches you made?? It took us 23 minutes to get the girls lunch and we were 3rd in line... I will never return. Awful service!

Not to mention I got home and noticed he charged me for more chips...