Popeyes Louisiana Kitchen — Restaurant in Azusa

Update 12/17/24

First time actually ordering via app and picking up at drive thru. Chicken is still very tasty and service was a little slow but friendly. I had to wait a bit to the side, but thought if it’s for fresh hot chicken vs stale cold chicken, it would be worth the wait. App was pretty easy to use and gave me options for a special I wasn’t aware of. Went for a two piece meal and ended up with an extra three pieces of chicken for $5 more dollars. Five pieces of chicken, Cole slaw and biscuits for about $13 wasn’t a bad deal. Will be back for more next time I’m craving fried chicken. —— Second time ordering delivery from this location and twice has been spot on. I can’t say the spicy chicken sandwich is worth waiting in line for, but was pretty good, especially when delivered by Grubhub. That was my last order, so I will get to this one.

GH was offering a $10 promo with free delivery, so why not. I wasn’t ready for fried chicken the day of the promo, so I scheduled for lunch the next day (pro tip and news to me, but I tried it and it worked!).

Ordered for next day around 12:15 and order arrived around 12:05 which was perfect. I thought I needed the buffer from meetings, but it ended on time and I was hungry. Delivery driver followed drop off instructions and even let me know he was running early via chat. 5 stars.

As for the food, it was hot and fresh!

Three piece spicy chicken with mash potato and gravy was spot on. Nice and crunchy outer layer and moist tender inside.

5 piece tenders with mash potato and gravy also had huge pieces and was moist and tender inside with crunchy skin/batter out. There was one smallish piece at the bottom but wasn’t a big deal. I did try and order 3 spicy and 2 mild, but they all tasted the same. Not sure if it’s an app issue or human error, but nothing a little hot sauce can’t fix.

2 piece hot honey chicken with red beans and rice. I really didn’t know what it was or what made it different but it seemed to be on special and I was curious. Well, it’s just 2 regular pieces of chicken with some honey sauce drizzled on top from what I can tell. It was $6 compared to almost $8 for a regular 2 piece meal, so worth the gamble and thought the honey sauce was pretty good. It had the option of ordering with a side sauce that was missing, but no big deal here either as I didn’t like the sauces that came with the tenders meal. Would have liked to try a 3rd, but not a deal breaker.

I will order from this...

We went through the drive through expecting to have an easy pleasant experience as we usually do with this Popeyes and had an experience so bad we cancelled our order at the window. My mother is a senior and handicapped and a lot of the menu prices are very small and hard for her to read, she wanted some clarification on the pricing your Tuesday special order, instead of just saying how much it is he said “I put it on the screen for you” …what?? she’s asking because she can’t see the screen…not very ADA compliant or helpful. Then, we order 3 Tuesday specials so we order three sauces, we are told “I can only give you one sauce you have to pay for the rest” we question why, 1 because I’ve never had an issue getting more than one sauce, 2 because we have 3 orders? Why can’t we get one sauce per order “because it’s a franchise and this Popeyes charges for extra sauce” but we just want one for each order “every Popeyes is different” both the man at the drive through window and the manager sit and continue to be rude and condescending over damn sauces. Nobody argues with my mother while I’m present so I said “just cancel our order they’ve been rude to us from the start” and they both laughed and we drove away. What happened to Popeyes hospitality? Very upsetting behavior from two grown men, especially the manager because he could’ve de-escalated this and chose to be rude and aggressive. I don’t know what type of operation you have running here but it’s definitely...

Our recent visit to the Popeyes in Azusa, California was nothing short of exceptional. Rose, Jonathan, and Mariela provided outstanding customer service that truly went above and beyond. Despite being short-staffed, the team was incredibly intentional and efficient, handling everything with care and precision.

The drive-thru line was long, but the staff managed it smoothly and swiftly. Their dedication ensured that all customers were served promptly, both inside and outside. The quick and efficient service left us thoroughly impressed.

The hard work and commitment of Rose, Jonathan, and Maria are clear indicators that they deserve a raise. Their dedication to providing top-notch service not only makes for a delightful dining experience but also encourages others to come and check out this fantastic location.

Thank you, Popeyes team, for an excellent dining experience! You all did an amazing job, and we can’t wait to...