Tipsy Bull Tavern — Restaurant in Bainbridge Township

I don't recommend ordering online for pickup.

Just did our second online order for pickup. The first was when they first opened and we were overcharged $2 for one item. Talked to the owner over the phone and was promised a refund. But she couldn't process it right then. Never saw that refund.

Many newly opened restaurants have growing pains and service gaps that they later fix as the staff gets more experience. So tonight we tried them again. Another online order using their system that lets you specify exactly how you want each burger or other menu items.

The kids meals on the order came just as ordered.

Atmosphere seems like your standard sports bar/tavern with a bunch of tvs showing different sports.

The loaded fries with beer cheese and bacon were pretty tasty. As often happens to fries after being in a to go styrofoam container with steaming foods, when we got them home they were a bit soggy. If they had still been crispy (as I'm assuming they come in the restaurant) they would have been amazing.

We ordered two medium-well burgers, both were pink on the first bite. Both undercooked burgers were missing one of their ordered ingredients. On one burger we ordered the house chips that were great the 1st time, but we got fries instead.

Called to discuss the issues and was told that the owner wasn't in tonight so they couldn't process a refund until she calls me tomorrow.

Update 1: "Tomorrow" comes and goes and the owner never called.

Update 2: I called 2 days later and talked with the owner. She was not pleased that I submitted a negative review the same day as my experience instead of waiting for her to call me back the following day. I was told she would not be giving me my money back because of that. I was told that with an online order if my burger was undercooked I could just microwave it. I was told that online ordering is something they do as a courtesy...and that basically their focus was on the in-restaurant experience. I was told they were unable to get their house chips and that they had told me that. I clarified that I was not told about the fries/chips substitution when I picked up my order. And that I only found out when I got my order home to find no chips. I was only told they were out of chips when I called to report the issues with my order. I was told that they cannot refund my credit card for issues with online orders.

After explaining that I left no review after my first negative experience (where I was overcharged, and then told by her that I would be refunded, but never was refunded) she agreed to refund my money for the two burgers and what I was overcharged on my first order. But she could only do the refund as cash, so I had to come into the restaurant. That was about 1:20 pm.

Update 3: I arrived at the restaurant around 2:35 pm and was told that the owner had left about a half hour earlier. The employee was not authorized to provide me with the refund. In order to get my refund, I would need to come back again when she was there. I was told she should be in between 6 and 9 pm.

Update 4: This evening, before driving to the restaurant AGAIN, I called to confirm the owner was there. She was not there, but the night manager was and she said she would be able to help me.

Once there, I had a very good conversation with the night manager and was provided a sincere apology, partial refund, and offered a free milkshake the next time I dine in.

It should not have required me to wait a day with no response, call a second time, convince the owner to give me a refund, and then drive to the restaurant TWICE to get a refund for an order the night manager agreed included at least one burger that was not cooked to medium well.

Until talking with the night manager, I'd written this place off entirely and never planned to go back.

But the excellent customer service and approach by the night manager has me reconsidering that decision. Especially considering how good those loaded fries probably are fresh. But I'm definitely never doing an...

I just had the absolute worst experience Tipsy Bull Tavern in Bainbridge. I placed an order and it was to be ready and 7:15. I didn’t get my order until 7:50. It was busy and everyone was behind the bar but two young girls. A woman ahead of me waited over an order for her order. At one point they gave me her order and returned it to the window. Once I got my order, I realized it was missing the fries. The young girl said she would get her manager. 15 min later and I asked the other girl if the manager was coming so I could get the fries. A woman came from behind the bar and says-what is it that you want. I explained to her that I needed fries for the wrap. She ripped the receipt from off my bag and starts yelling at me that I didn’t add a side to the order. I asked if I needed to pay and she said no but we are not bumping your order up. I told her I had been waiting there for over 30 min to get my order. She said it’s Friday and we are busy. I said I understand but the app should reflect longer wait times. She said I’m too busy to call and let people know their orders are backed up. I told her it took longer too because the girl running the take out order had to come back 3 times because she kept forgetting my name. I saw the same thing happening to others waiting for orders. She asked if I had kids. I said I do. She said this girl is 17 and you were being mean and saying she’s messing everything up and it’s ridiculous. I literally stood there patiently waiting. I was nothing but nice to the girl. I literally only told her I had a pick up order and my name 3 different times and also they a part of my order was missing. She said I’m a bar gender washing dishes because we are backed up. I don’t have time to deal with you. I told her she was being incredibly rude. She said she would talk to the kitchen. I was going outside to call my husband to tell him what was taking so long and the woman starting yelling for me. I turned around and she had the fries. She started shoving a $10 bill at me. She was yelling and being so rude. She was saying I’m trying to do a good deed. I said you are yelling for no reason, I’ve done nothing wrong. I’m not asking for money, I was just asking for what I ordered. She said the cameras are recording you. I said well then it can see how you are treating me. I have never experienced anything like this. I worked in the service industry for a long time and everyone always tried to help the patrons and were courteous no matter what. I really enjoyed this locally owned place but will not go back as long as they have staff who treat customers in...

Honestly, I’m hesitant to leave a five-star review because this is my absolute favorite spot, and selfishly, I don’t want it to get any busier than it already is…

The food has never been anything less than great. The prices are fair, and the atmosphere is perfect for just about any occasion—watching a game at the bar, a first date, lunch with your mom, or dinner with the family.

Service can sometimes feel a little “slow” when they’re packed, but it’s never due to a lack of effort. The staff works their asses off.

The space is on the smaller side, so seating can be limited, especially in the winter when the patio isn’t an option. I recommend making a reservation (and showing up on time!) if you want a table during busy times.

Oh, and we’ve ordered takeout from here several times. It’s just as delicious and usually quicker than ordering a pizza.

Like I said, I’m nervous to post this because it’s already tough enough to snag a spot at the bar… but it’s feels wrong keeping them to myself like a dirty little...