Taco Bell — Restaurant in Bainbridge

I previously worked at this location as a shift leader for 4 years from 2009-2012. I was hired by Mittie gattling and worked under Michael jarret. When I worked there the restaurant was on a path of improvement where we tried to satisfy our customers. It seems the employees at this location do not appreciate their customers or are not properly trained. Tonight I ordered a steak grilled stuft burrito with nacho cheese added to it. The burrito came with rice, steak, nacho cheese, 3 cheese blend, and avocado ranch. The burrito was missing beans, pico de Gallo, sour cream, and guacamole. A pretty dissapointing 6 dollar burrito. The staff didn't tell me they were out of the ingredients, which is a common trope for this location in recent history. They did tell me they were out of nacho chips and mexican pizzas when I tried to order the $5 nacho box that I originally wanted but changed to the burrito since I couldn't get it. This isn't the only time I have had an issue at this location either, they seem to run out of ingredients on a VERY regular basis. Probably the most aggravating part about this visit is that I attempted to contact the store about the issue to see how we could resolve this issue as I had already arrived back at my home. When I called, the phone didn't even ring. I was forwarded straight to a voicemail box that was full. I couldn't contact anyone at the location or even leave a message and maybe have it handled later. I didn't want to waste a trip so I ate the grilled not-so-stuft burrito and did this survey instead I have many fond memories working here trying to get the next green sticker on the SOS board. But the truth is this place seems to be failing recently. I don't know who will see this. Mr. Oscar maybe. If he's no longer there then Regional Manager, Area Coach, General Manager, Assistant manager, shift leaders, team trainers and crew members. This location is drowning and is in desperate need of help. This location can succeed. I've been a part of it before. It's gonna take hard work and dedication to see it through. Your customers deserve to be appreciated, they generate the revenue which in return ensures you are employed. Training needs to be pushed. Managers and team trainers need to be quizzing on builds and weights. We need to be weighing at least one item on every order. My burrito would have definitely appeared underweight on the scale. Aces in there places and get that truck order together. Remember it can be done. Just build a team...

Went to grab my 4 yr old lunch, because she wanted a quesadilla. When we arrived, both kiosks were being used, so, like the 2 people in front of us, we placed our order at the counter. While I was ordering, the manager interrupted the cashier while I was speaking to tell her to direct customers to the kiosks(again both were being used and she was helping the rest of us in line). I have worked in the hospitality industry and food service industry for over 15 years, and the tone and timing of this manager to his staff, was below what I would call standard or even polite. I apologized to the cashier for him interrupting(because clearly this was his normal approach)and continued to place my order. I asked for a courtesy cup for water for my 4 yr old, and was told(by the manager and another employee, not my cashier, over her shoulder) they wouldn't do that and they stopped giving water cups. .....If there were two employees with enough time to eavesdrop on the cashier and stop what they were doing to interrupt her, how was it an inconvenience to them to take my order in person?.....anyhow, now, if I was only asking for the cup, I could understand, but I was a paying customer with a food order and a small child. I gave in and paid $2.49+ tax for a small fountain drink cup....for my daughter to only drink half of the 10ozs..of water(because shes 4 and soda is too unhealthy for a kid)....What a complete rip off. Shiesty and shady as hell if you ask me. The cashier was nice, even though I could tell she was still learning, so I don't hold her responsible. That manager though needs some serious re-training both in customer service and in employee respect. I'm not surprised by much in the service industry these days, but denying a cup of water and speaking in a respectful tone of voice is pretty basic and extremely easy to...

Lets start with setting expectations that this is a taco bell. So it's not like I'm really expecting much. When I roll in around lunch time during the week, I typically get good service and the food I'm expecting. Now if you think you're gonna get remotely close service to this in the evening onward then even you will have your expectations exceeded. Numerous occasions I've pulled up to the drive through to know one answering the window or being told they are not serving over half the menu. Last time i ordered through the app i got there and was told they didn't have what i ordered and ended up with 3 cold burritos. Which is frustrating when you spent over 20 dollars in food and received less than 10 dollars worth of food as replacement. Touching back on the not serving half the menu many times they will inform me they can't do anything fried. Which for whatever reason shuts out a bunch of the menu including items i wouldn't necessarily have expected to be fried. I'm honestly convinced that they shut down a good portion of their equipment around 7-8 and just send people on their way. I've shown up before behind a line of cars only to get to the front and realize people are just driving off after no response on the speaker. I'll never understand the ineptitude of this...