Nothing Bundt Cakes — Restaurant in Bakersfield

Any gift giving holiday is a mad house at bakeries. I know this, my bff worked at one in her teens and a decade later she's still bitter about it. However, today, the eve of Mother's Day was gravely mismanaged at Nothing Bundt Cakes. I ordered a four days in advance a picked a time of 2PM that was most suited to my work day (because why else designate a time) and ended up waiting an hour in the hot sun. And these poor girls are running around like crazy trying to prevent customers who'd been waiting for so long from exploding (it didn't happen while I was there, but I'm sure it happened eventually) while people who didn't plan and order ahead are able to walk right in and be in and out in five minutes. This whole time, nary a manager in site, none of the girls had PPE on. Also, I watched two of them leave whether because their shift ended or it was their lunch, while there was still a line down the plaza, and no one showed up to relieve them. I heard one of the girls tell a complaining customer (who had been waiting longer than me) that they had over 400 hundred orders this weekend. Alright, great, that's fantastic, mad bundt cake profits right there. If you had that many, though, you should have KNOWN it was going to be a mad house and planned accordingly so when someone says they want their Mother's Day gift at 2 pm, they aren't standing in line until 3 PM while people who didn't plan ahead are in and out in five minutes. My order included leaving my phone number, so at the very least I could have gotten a call of warning, or a deferred delivery time to spread them out and better accommodate that poor staff. That being said, the cakes are great, but I don't recommend the bundlet towers. They don't travel very well, and even while mine was finally being handed off to me, the little flag was already falling off. There is no type of supportive structure, just three bundlets stacked one on top of the other and wrapped in cellophane and tied with a ribbon. I tried to be careful, but by the time I got mine where it needed to be the cellophane got loose from the ribbon and it became more like a bundlet bag. It was a hot mess, albeit a tasty one, and it once again reminded my mother that I am the disappointing child. I tried to tell her I waited stubbornly in the hot sun for an hour for that, and my BROTHER would have never waited for that! She was...

Don’t order online they will get it wrong.

On my second online order, I did not pick up the cakes on the day I requested them to be ready. So I called the following morning letting them know that my friend will pick up the cakes since I work. I provided friend’s name and order info, they confirmed this was ok. When my friend calls to notify them that she’s on her way, they tell her the cakes have already been picked up. So my friend comes to my house instead. No cakes at my house because I never picked them up! so I call the cake shop to ask what is going on why are they confusing my friend, I never picked up the cakes. They realized they marked the order as complete because it was supposed to get picked up the day prior. They apologized for the error. And tried to pin it on me saying I was supposed to notify them. I said I did call the the morning. They absolutely ruined my Easter experience. I was doing a nice gesture, to show my friend my appreciation towards her and her family but this place totally ruined that! I feel bad my friend was late to her Easter party because of the mistakes made at this poorly run business.

On my first online order, they gave me wrong order and said why did you take it if it wasn’t right? This was my first time ever going there and thought they mislabeled the cake box. They made us bring wrong cake back to replace correct cake since you can’t get your money back. Mistakes are made and they don’t...

Absolutely terrible! Ordered a 10” birthday cake online. birthday cake with extra flags that say happy birthday and I love you, which are extra cost, when my sister in law drove across town to go pick it up, we were greeted with with a dozen of cupcakes and not a 10” cake.

Called to complain with the manager and she was of no help. No compensation or a simple apology. On another note, customers should know what kind of management this place is under. I've heard about and experienced the poor management this place has.

I made the order online payed with my credit card but I work out of town so my relative was going to have to pick it up. On the 16th my relative goes and picks up the cake they never showed her the cake or anything she just grabs it and goes because she was on a time crunch, when she opens it at the dinner that’s when she noticed it was a dozen of cupcakes. The reason “ “ they gave her those cupcakes it’s because according to the manager someone with that same name and last name had made an order of a dozen of cupcakes, and let me tell you my name and last name is not very common. The manager told me that the order was under my relatives last name that’s why that happened even tho the cake was payed by me with my credit card. I just find it hard to believe that someone else with the same name and last name had placed an order online the...