Sonder — Restaurant in Bakersfield

We made reservations for our party of 20 for New Year's Eve for 7 pm. We were seated in a timely fashion, but that was about the only thing that went right. First, we had been told there would be a prix fixe menu for the evening, which apparently was cancelled without notice. It took 45 minutes just for them to take our food order. Then, it took another 45 minutes to get our appetizers (mostly bruschetta selections and charcuterie boards). It was nearly another hour before we finally got our food. Once the food arrived, there wasn't much that was done right. Fortunately, my food tasted fine (buffalo chicken sandwich with mac and cheese), so they get one star for that. However, all my friends who ordered the evening's special of bone-in pork chop all had terribly dry pork chops. The rest of the plate was dry, too, ie hummus and brussels sprouts, which made us believe that the plate had been sitting under a heat lamp for an extended period of time. There was no excuse for the pork chop being overcooked, as we could clearly see an Anova running in the kitchen. Just sous vide the pork chop and you won't overcook it! Also, the sear on the pork chop was terrible - barely-existent grill marks. Another friend had the superfood salad - the avocado was browned and the bowl it was served in was refrigerator-cold, making us think the entire thing had been pre-made and was just taken out of the refrigerator. Finally, several friends ordered the evening's other special of ravioli. All of the raviolis were basically raw. They tasted of raw dough, and the texture of the raviolis was overly soft, with the dough oozing through the tines of the fork. It was actually inedible. Several of my friends left hungry that night. Luckily we had snacks prepared at my friend's house for the rest of the evening. The restaurant gets a second star for the manager/owner realizing their mistake and comping the bill for us that night, but it was not a pleasant experience. This is the second time I've experienced poor service at this restaurant. They have been open for nearly a year and a half now. They should be able to handle a party like this by now. They lost out on a huge bill tonight due to their mistakes. Too...

Well let's start off with I went here on Saturday Nov 18 for a brunch meal. It was 3 of us in my party. We were seated quickly. I told the waitress that we wanted to order the bruschetta as an appetizer. I placed that order a solid ten I say ten minutes before we placed our food order. We also order the meat and cheese board as an appetizer at the same time. My girlfriend also ordered a tea then as well. My girlfriend ordered the buffalo Mac and cheese burger they have with fries. I ordered the chicken and waffles. My friend ordered the biscuits and gravy. Well it took a solid 45 minutes after we placed our actual meal order to receive our bruschetta and meat and cheese board which we ordered as an appetizer 10 minutes before we ordered our meal so 55 minutes altogether. And my girlfriends tea had not came yet. When we finally got our appetizers out meals came out 5 minutes later. So no time to enjoy them. Now my girlfriends burger was solid cold, the cheese sauce on the Mac and cheese was solid not liquid at all just so you know how cold it was, her fries was cold and soggy like this plate had been sitting there for a good 20 to 30 minutes waiting to come out. My friends plate had cold hard biscuits with cold gravy over them, the gravy had that hard skin on it after it gets cold. Now my plate was Luke warm at best but the chicken was extremely tough and dried and slightly burnt. And the waffle? Well it was a joke because it was nothing of a waffle on any form of definition. It was a pancake hush puppie at best or a poor excuse for some and it was cold. Asked the waitress about it she said she didn't know and didn't do anything to apologize or compensate us for the long wait or terrible food. I'm not sure what was going on that day but the business was not at all packed but still took forever to get cold food. 70 dollars to eat there for a terrible time? No thank you not again. I hope th owner reads this and does a better job for future customers so they do not have to...

I really like the atmosphere. I was really looking forward to a nice Sunday brunch with my girlfriends with bottomless mimosas and good food. When we walked in the door we were asked if we wanted to be sat inside or outside, we asked if we could be sat outside and the hostess went to go check outside and then came back and grabbed menus and did not say another word to us or make eye contact and went back outside. Confused whether or not we should follow her outside we went anyway. We were sat in the only table to us direct sunlight. As soon as we got to the table she asked us if we wanted drinks. Mind you I have never been here and need a minute to look at the menus. We did not see another waitress for another 40+ minutes. By this time I was getting a sunburn on my face and my hair was hot enough to fry an egg on. We asked a few times if we could be move or move the table or get an umbrella or anything and nobody offered any help or relief of any kind and I felt like they blew us off. Another larger party was getting great service and was being tended too hand and foot the entire time having their bottomless mimosas refilled every few minutes. By the time the waitress came back with my food my mimosa was warm from being in the sun. I do not recommend the Sonder scramble unless you like unseasoned scrambled eggs and one slice of thin, small, dry, hard, toast, two 4in by lcm thin pieces of bacon for $14!!! I rarely make a fuss about a place but the service was just really crumby! I'm sad to say that this first experience will most...