Starbucks — Restaurant in Bakersfield

I went through their drive through, which in itself was disastrously long while the people in the parking lot formed 3 different lines all cutting one another off in line. After making it through that mess I place my oder. Super simple its a Nitro cold brew with salted caramel foam on top, and a Chi tea with almond milk. I get my nitro and its all light brown in color (this is supposed to be a very dark strong cup of coffee. And they gave me no receipt for my order... I think they mixed some of the foam in no big deal. No, it tasted like foamy milk in top of water. It was awful. My husband is vegan and they made the chai tea with milk not the almond milk i requested. All mistakes I was ok having them fix if it weren't for the rude staff on the other end of the phone. I called to let them know my chai tea was not labeled to use almond milk so I could only assume regular milk was used when making it. She says let me ask. Then comes back to tell me no one remembers making that order. Then proceeds to ask if I am calling the right store. I said the sticker on the cup has your store number todays date and the time I went through your drive through. Thos JUST happened 5 min ago.. Then she put me back on hold again and says well how do you know we didn't use almond milk? I said thats the problem we don't I dont that's the issue no one put it on my cup so whoever made it likely did not substitute since its not on the cup. Like why is she arguing over this with me? I also wasn't charged the difference. She has a bad attitude the whole time just hassling me over this milk in my cup. Finally I said I'm bringing both drinks back and want a full refund. No apology when I arrived nothing but a rude woman who rips the drinks from my hand shoves my money in my face....

I’ve always used the location for my daily pick me up for 5 years now and have always been treated with respect and kindness by the staff, today I was helped by Peter and another employee working cafe orders, my ordere was not taken correctly, which I understand, simply a miscommunication, therefore I asked for it to be corrected by the barista behind the bar, I just wanted a pump or two of SFV. As a former Starbucks employee I understand that the job as a barista is about making it right for the customer, with that said, this barista told me with a bad attitude that she needed to get it “approved by a manager”, rather than just simply helping me out with a quick fix. An approval from a manager for a couple pumps of syrup? I feel she went out of her way to be difficult. Not only did Peter appear inconvenienced by my arrival but the whole experience was just not what I normally expect at this location, or any Starbucks for that matter. I’ll be utilizing an alternate location from now on. Very unfortunate that these two employees could ruin this...

what can i say its star bucks. coffee and drinks are delicious but whats the point of offering a product without having the right ingredients and then charge me the same price for a cheaper alternative . i ordered a dragon fruit lemonade(i would like to point out that ,that drink comes with fruit pieces already) but only that it didn't come with the dragon fruit pieces due to lack of ingredients i asked the barista if they would charge me less since there would be no dragon fruit pieces in but they said no instead he asked if i wanted strawberry pieces in my drink as a alternative. i asked my passenger which also ordered for the same thing if that was okay and she said it's fine(with a disappointed face) but i waited for almost 15 minutes in the drive thru and i didn't wanna leave empty handed but i didnt feel satisfied being charged for a more expensive fruit and getting a cheaper one. my star review is gonna be a 3 out of 5 since its slow service and lack of ingredients and this isn't the first star bucks i go to that have...