Denny's — Restaurant in Balch Springs

VISIT 1/9/25 around 12:40am Hostess/MNG: Katherine G

This location was DEAD (as in not busy at all) take that into consideration when reading this review. FOOD: 5/5 -The food was absolutely delicious as always, seasoned accordingly and always fresh as well as speedy!! (Highly recommend the Sampler Appetizer) SERVICE: 5/5 -Ms. Katherine G is one of the greatest hostess I've had the pleasure of coming across, truly the definition of hospitality and kindness. She goes above and beyond to make sure not only me but my guest(s) are taken are of in a efficient and welcoming manner.

-Ms. Katherine G took the time to help me and my guest navigate the website/app to get discounts/deals for our meal, very patient and understanding. Her continuous kindness and helpful nature have and will continue to bring me back to this establishment. Thank you Ms. Katherine G BUILDING: 5/5

-This locations is always very clean even in busy times, staff are quick to take care of messes and any foul odors that may rise.

-The restrooms are well maintained and kept free of trash, foul odors, residue in/around the toilets.

(Side note they have a very nice modern restroom design)

-The exterior is always clean and free of trash that may blow in from the fields, every time i visit it looks like a brand new building! CONCLUSION: -This location continues to keep me coming back, the speedy service and kind hearts are the great foundation to keeping this place running. I highly recommend visiting this location in the late hours (12am) to experience Ms. Kathy's perfect service!

-The location is great especially if you are looking to stop for Gas or other items, given there are two major gas stations right down the street, very traveler friendly area.

Thank you Beltline Dennys and Staff for the continuous great food and service i will return, hungry for more,...

Today was my 3rd visit to this place, the previous 2 visits weren't great, poor service and coffee mugs with VERY VISIBLE lipstick stains on, however, since its close to home and the place is new, we decided to go back a third time, before we judged the place.

This time, we were ignored several minutes just waiting to be acknowledged, seated, greeted or something. The girl at the register, the supervisor I assumed, was too busy having a non-work related conversation with a customer and someone he was video chatting with on his phone. Another customer tried to approach her so he could pay his ticket, but was also ignored. After getting annoyed at the situation, I asked her if someone could help us/seat us, and she completely ignored me, I called her out and she just responded by saying "I don't know where the hostess is, there's only 2 servers now" but she did not even attempt to help me or get someone to help me, or even said something to let me know we were going to be helped. When she realized that my group and I were walking out, she just yelled "wait, I'm going to seat you now" I turned and said that we were leaving, and asked for her name, she repeated that she was going to seat us(on her back, did not even turned to look at us when she was talking to us)I repeated that we were leaving, and she said "fine", I asked for her name again, and she finally said it, candy remember what it was though, as she hardly whispered her name. It's was something with a D.

Anyways, the point is that the service there is seriously bad there, while the place is new, its stays trashy for the most part. Mugs are clearly not cleaned well, again, on my first visit, there was a very clear red lipstick stain on my coffee mug. You can tell the servers actually try to be helpful as much as they can, but are short-handed and not even management tries to help, if they dont want to pay...

Ok so update, we received an email saying free delivery, so we thought we'd try, since we at least wouldn't have the problem of being treated rudely while we waited longer than expected on our order. So we order two simple breakfast meals, they gave over a 45 minute delivery estimate. So we patiently waited, to have our food arrive 20 minutes past their estimation. & ITEMS WE PAID EXTRA FOR WERE MISSING, AND WHEN YOU CALL THE RESTAURANT YOU GET A LOUD SCREECHING NOISE IN YOUR EAR, AFTER IT RINGING 10 OR MORE TIMES. COMPLETELY RIDICULOUS....CHANGE OWNERS....CHANGE MANAGEMENT....BUT DO SOMETHING!!!!!!!!!

Terrible service always, but this time even the manager was rude. I even gave them extra time before arriving for my online order. & I was rudely told to sit down when I walked in. Then a lady and a man, two separate customers and orders had been waiting over 15 minutes for their LATE online order as well. I don't have enough room to tell you everything that is wrong with this place, but if you like being treated badly and being served cold, bland food, this is the place for you. I definitely will not be returning to this location. PS the owner has several businesses all right there together and he runs his business crooked, gipping his employees their overtime pay, which he pays them in cash. I no longer give my money to the Gateway Shell, ExxonMobil/ Sonic, Texas Best BBQ, or Fuzzy tacos, at Beltline and 20, he...