El Pollo Loco — Restaurant in Baldwin Park

I always go to El pollo loco because the food is good however every time I stop to this location I always hear two people talking in the microphone talking te orders. I always get a classic tortilla soup and every other pollo loco they give you extra chip I think is a nice tip this location did not i had to go inside from the drive through and ask . They did not give me the chip and they got defensive . I say I was going to write you guys due to the inconsistent of the service the lady say go right ahead and so other . What a terrible service.i live in the community and it agrivate me that the local people treats you that way. If I were the manager I will have given the chips and informed that they do not give chip with soup. Also they need to be more friendly smile not been too serious like if people owns them. I own my own business and if i train my employees to be top nutch . I motivate them to already smile to client and be positive leave outside problem out the business. Hope this letter find you...

Best of the best.....💟 Nothing compared to the one In El Monte 😫 or any other Pollo Loco! But why if the sell the Same if is the Same food COMPANY Anyhow the Food is just so incredibly Good the Creamy Cilantro Dressing Goodness and the Guacamole Salsa... and Just the Food they know how to do their thing and also the employees are very NICE with very good manners no matter what time you GO! I am just saying because I do go pretty late I times but here no matter what time they are with a big smile on their faces 😁 thank you for that you guys! The only thing sorry I am truly hones I hardly eat inside and yesturday I went inside I know it was a bit late since it was a little past 9pm but the floor and some of the tables needed some assistance for sure.. but the Food is super amazing at this location and everyone in there as well GOOD...

I've now been here twice and I've been disappointed each time. The first time, the drive thru took 10 minutes to get through. They also didn't give me any tortillas (despite having asked me which kind I wanted). The drive thru cashier was apologetic about the wait but I was already out of the drive thru when I realized there were no tortillas. I didn't feel like waiting in that long line again.

Today, the drive thru cashier (different woman) was very rude to me and when I asked for extra cups of dressing for my two salads, I wasn't asked how many I needed. She only charged me for one and didn't ask if only one was alright. It might not seem like a huge deal but I've had much better experiences at other locations. I might give this location one more chance to prove me wrong but if I have another negative experience, I won't...