Cloudz & Cocktailz Restaurant, Bar, and Tavern — Restaurant in Baltimore

As a manager and person that has been in customer service since 2009, the lack of professionalism was not acceptable. When I first walked in, i thought I was walking into a family gathering. The waitress greeted us but didn’t offer a drink menu. Had to ask for it. We asked if she could come back so we could get the payment together (due to you have to pay for the food right then and there). I timed her and I had to go get her so we could pay. She was on her phone on social media. It wasn’t crowded for her not to be aware. Also I don’t like that you have to pay for your food right then and there. What if I want another drink or something else to eat? If dine and dash is an issue or concern, then just take their cards, like how they do a tab at the bar. That way it’s guaranteed. Not gonna have my card lock up on me for multiple transactions. The food was excellent !! The chef should never be fired lol. They don’t have plates neither. This place is just opening and I know it’s gonna take a min for them to get a good flow. But a bit of advice is work on the customer service. This is a black owned business and I WANT to see it succeed. I WANT this for her. We are harder on our own people cause we don’t want to give others a reason to say blacks can’t be successful. I will be coming again in the later weeks but I am rooting for this establishment. Gotta work on time management when waiting tables and...

Hello I visited yesterday for the first time. It looks really nice on the inside. However everything was just so unorganized from the check in process outside. Security pick and choose who they want to search and let others walk right on in. Threw my vape away at the door. That’s was unnecessary. Then once I paid my $21 to get in. Why are we being taxed on a fee to get in ? Got in…it was still early so it was easy to get a section. Sitting over there with my family it’s about 4 of us. All the service girls just walking back and forth. Now mind you me and my family been sitting there bout 20 mins no service, nobody check to see if we good or if we need anything. Another two young ladies came in and sat in the same section as us. Before they could even sit down a service girl came over to them and took there drink order. Brought there drinks back and everything still never asked if we needed anything. Bout 35-40 mins later one service girl did walk over and ask me if we been helped yet. I said NOOO. She goes give me one second and never comes back at all. All this to say I waisted my money and time visiting this location. I was so excited to visit this place but never again 2/10. It appears to be better customer service on the restaurant side. Just so...

I was there this past Saturday for a birthday party. The vibe was cool and it got packed quick which I love but the service was terrible. One of the girls kept forgetting to bring us our drinks. Another girl put our food order in at 8:30pm and we never got the food. She kept telling me the kitchen was backed up but everyone that ordered after us got their food. The manager came out at 9:45 and said she would get the kitchen to push our order out and offered us a free drink. We all asked for strawberry Henny. When we got the drinks there was no Strawberry just henny. And more time had passed by then it was 10:45pm and still no food. So at that point I requested a refund. I was told I would get a refund immediately. I still don’t see the money in my account. If u could give the service 0 stars I would. The dj kept playing the same songs over and over and the speakers weren’t of...