KFC — Restaurant in Baltimore

I thought this was one of the better KFC's in the city. I was wrong. Over the past year, the food and customer service has diminished. I was appauled by the day shift manager, Kira, (I was told by another worker that was her name, she wasnt wearing a badge-AA female) did not want to listen to my complaint. She was very dismissive, and her non verbal body language said it all. I would not waste my time driving to this location. Why have shift managers, if only the district manager can issue a refund, with a receipt? However if your not paying attention, they will not issue you a receipt. Also it's okay for workers to smoke Marijuana on their break, directly outside the establishment, near the entry door. The smell was awful upon entry.

First encounter, I came through the drive through and ordered an 8 piece mixed chicken meal. $30.00 I paid, to get home and had all dark meat chicken. That's not what I paid for. Deception especially when I asked, if there would be white meat chicken and told yes!! Attempted to address, dismissed by the above named manager.

2nd encounter- I ordered the 8 piece dark meat special. That chicken had something on it that did not taste adequate. Something sweet and peppery was on that chicken that didn't belong. I attempted to take back, the same manager gave me major attitude. Also she didn't give me a receipt upon purchase, that was a problem also. That manager yelled, that I'm always a problem and she's tired of me. My response was then get it right. I asked for the store ID number, for when I call corporate and the same manager acted as if she didn't know what I was talking about. I said had I gotten a receipt I wouldn't have to ask.

This branch KFC should really screen applicants for manager positions. Being a manager, you will have more responsibilities, and complaints if things aren't right. If you don't want to deal with the public, then don't...

They were short of staff, no one had aprons on, only 1 person had on gloves, there was a crowd of people waiting on food, none of the staff had on hair nets. The manager had on flip flops on. Me and my homegirl, standing next to each other. Am waiting for to finish her order so I could do mine , as soon as she was finished her order the manager walks 🚶‍♀️ off !!! Umm ....Excuses me!? Hello!! Ready to give you my order I had to ask my homegirl, you see 👀 me? She said yes! I see👀you. She said you see me? 👀 yassss I see you 👀, Lols 😂 😆 🤣 , okay I thought I was invisible 😆 😅 for a minute there . She lucky I wasn't a food critic she would have got a...

I placed my order in the kfc app itself and my food never came …I drove to the kfc to find out what happened and they told me it’s nothing they can do to reach to door dash when I told them I didn’t get it through door dash the manger himself told me that I didn’t pay for the order at the store and he could not do anything and closed the window in my face …when asking for corporate number her gave me the number to door dash.. I then reached out to door dash they told me it was nothing they can do I’m disappointed at how rude the staff was and how I did not get my mommy back or my food because the door dash driver stole...