Kuramo Restaurant — Restaurant in Baltimore

I ordered some food items on Friday through Seamless. t took over 2 hours to get the food & it was missing one moinmoin & a side of jollof rice. It’s been one story or the other since then. One lady said to come pick up the jollof rice when I called back the following day. If I wanted to pick-up, I would not have ordered delivery. The two stars is because of the man I spoke with that Friday night & on Saturday. I The person I spoke with this evening was very brash & unnecessarily loud. You said you are the owner, Nike, but you talk to your customers like that? No apologies that you guys messed up my order. It’s not only about the refund, its a matter of principle. Your customer service needs work.

Your epistle is ludicrous. If you spent a quarter of the energy it took you to write the epistle on your business, it should run more effectively. I would change to zero stars if I could.

The moinmoin was squared out the first time I called, I got that. The incident happened on Friday. My call on Wednesday was the 4th time I called. From being told the rice would be delivered to me, to asking me to come pick it up (the audacity!) & when I declined to telling me Seamless cannot refund my money, it would be zelled to me. I dropped my cellphone number & email address btw. Wednesday, story changed again when the “Adenike” character took over. She said all she had to do was contact seamless & the money refunded. I told her I had called multiple times already & would rather not call back. “Very brash & unnecessarily loud” was putting her actions mildly. If she knew she was in the right, why did she misrepresent herself? Absolutely no justification for her behavior. Now y’all are saying I should contact seamless myself.

My review was a reflection of what transpired, it was not written out of spite. Yours reeks of full blown aggression. The miscommunication, as you put it, was from your end. Get your house in order! You guys messed up a simple order & even worse handled everything else afterwards very poorly.

I did not drop the call angrily, your “Adenike” was done shouting before I dropped the call & you know it. I never raised my voice during all my conversations with you guys. Being on the defensive so aggressively & spewing lies against me to make yourself look good buttresses my point. Your management & customer service skills stinks. There are better ways to talk to people than you guys did.

It’s a pity (as you stated) for you, your restaurant & entire generation. I’m not the first to comment about how badly you talk and treat your customers & judging by the attitude in your response, I will not be the last. Truth is bitter but it needs to be...

I try to support local small businesses but this is beyond ridiculous. Now which kind scam this be o?! I tried to give this place 1 last try and again I’m disappointed. The food and quantity used to be good and worth the money but now since they moved to this bigger location, they’ve increased the prices ($17 per combo) and decreased the portions of food. Extremely unethical. Not only have they increased the prices they charge EXTRA $4 for 1 piece of meat such as beef, goat, and Pomo (cow skin) etc... PER PIECE!! Small pieces at that. No bigger than an .50 cent piece.. And more bone than meat. Even the moi moi is $3 for a mouthwash cup size each. I ordered 1 order and was charged $6 for 2 little cups..When the website clearly states 2 pieces for $3.. RIDICULOUS! They never have puff puff or meat pies. The prices change daily regardless of what the website says. There’s always an excuse. Even the jollof is tasting different. Honestly that was the only reason I was patronizing this place because of the rice. No longer will I after this final attempt .. So don’t order and think you’ll get what you see advertised on their website or the price shown.. lai lai.. on top of that they are extremely slow. It’ll take over an hour after you place your order, even if you want to dine in. I ordered an efo combo it had a plantain sticker in it. Yuck! GBEGIRI-EWEDU should have assorted meats but nope they are charging for each piece. Ordered this as well and of course Looks nothing like the advertised picture. ALL The portions are extremely small no matter which combo or side you order. Other small businesses aren’t trying to bust your head with over charging and give you tiny portions.. These containers aren’t the large size and definitely aren’t filled up. If you call in to order and ask for a total, they tell you to call back in 10-15 mins about 3xs.. why? When you go pick up the order something is always missing. ALWAYS! It’s not even worth it anymore. They should humble themselves and stop cheating people. If people stop patronizing their business then they will rethink business ethics. I won’t waste money here again. I’ll spend my money at the Jamaican or Latino spot. I won’t be disappointed about the portions....

When my party arrived at the restaurant, we were not sure whether it was open or not. There was no host, place looked run down, furniture was disorganized, no decoration, NOTHING!

My friend decided to scream "Anyone here?" and a lady who dressed like she just got hired on the spot came out from the kitchen and seated us. She tried to serve us drinks and when my friends asked for their beer selection, she did not know and had to check. First ding.

When she returned with our beverages, she handed us the menus and was ready to take our order. We asked her what is in a meat pie (appetizer) and how is the pepper fish soup like. Her response was "a meat pie has meat and dough, and pepper fish soup was soup with fish and pepper". DING DING AND MORE DINGS!!

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I literally facepalm in her presence. Lady, are you serious? Is that the best description you can give? I honestly could not tell if she was joking with us. I later found that she was serious. I order a shrimp fried rice (which also come with fried plantain and 3 pieces of meat: chicken, fish and beef).

Our food arrived. The first thing I noticed about my fried rice was that, it smelled like it was burnt. I tried to be open minded and make myself think that - this is the african/carribbean style maybe that's the way it should smell like - and let me tell you, I am 99.99% sure its just burnt!! My 3 pieces of meat tasted dried and the only thing that was edible on my plate was the plantains.

I pulled out my phone and looked up this restaurant on Yelp to look at reviews. I don't know how this place has 3.5 stars because it deserves nothing. The food was terrible, service was a joke, ambiance was...let's just not get me...