On January 4th, I visited your establishment with three friends to watch the Ravens game. At 6:10 PM, I ordered three tequila lemon drop shots, and shortly thereafter, the table collapsed. I had arrived late and hadn’t eaten, while my friends enjoyed wings and fish nuggets at the "spades table." We were seated near a group celebrating a birthday, and one of them went to get security. A few minutes later, a security guard entered but did not check on us; instead, he asked us to move and replaced our table with an identical one. An older male, who introduced himself as a manager while holding a mop, collected the empty cups and food containers but failed to inquire about our situation, leaving me feeling neglected. When I approached the bar to request another manager, I discovered that the same gentleman was the only one available. As I voiced my concerns, a tall man claiming to be the head of security stood beside me, but he did not identify himself properly. I explained that we had five drinks on the table, four of which contained alcohol, along with food and my friend's purse. Instead of addressing our issues, he questioned how the table fell and suggested we were trying to evade the bill, which felt unfair. I believe that in a more reputable establishment, I would have received better service. Ultimately, the only resolution offered was two complimentary drinks, and both men were dismissive. Additionally, the initial security guard repeatedly walked by with a disdainful expression, stating that it was not his responsibility to get a manager and that we were fortunate to receive anything for free. I strongly discourage visiting the Hamilton on Harford Rd., as it is disheartening to see a Black-owned business provide such...
Read moreThis place screwed up at every possible chance, it was truly amazing. They couldn't have messed up more if they tried, (and maybe they were). The server couldn't get our drink order of cokes, water, and one whiskey and ginger right; *we are all drinkers and would have ordered alcohol but he was so slow in getting to us and then so confused when he did that we didn't think he could handle it, and we were right! Food order, off a very small, basic menu, w no requests for substitutions or changes, was even more difficult for him to get right. 5 orders and 1 app, he couldn't handle it. Food took nearly an hr, (appetizer coming out 5mins before the mains), the waiter never checked on us once to see how we were doing on drinks, or explain or acknowledge the wait. When we did finally get it and asked for refills on the water he forgot to bring 1/3 of then back after another long wait. We had asked him to do separate checks in the beginning to make it simpler but of course he didn't do it, and then when he came back with the check and a pen to separate it he got it wrong. We explained again who got what in this VERY simple and easy order, he wrote it down, and then charged the wrong credit cards for each other's tabs.... Just unbelievable. I'm a career bartender/waitress, and that dude should have been fired his first day. It takes a lot for me to leave a bad tip, but he didn't deserve any more. Terrible spot,...
Read moreI visited the Hamilton Sports bar for the first time on Saturday, 04/26/25 at around 12:20am. The server took our drink orders and then our food orders around 12:30am. The server came back to our table and said that the kitchen was closing down but I had paid for our food in advance and was told that the kitchen was closing at 1 am. The server ensured me that I would receive a refund and I haven’t received my money back yet. Also, once I asked for a refund, she didn’t come back to the table to see if we wanted more drinks. The atmosphere on a Saturday was light. The DJ kept disappearing and just played certain songs on a loop. I didn’t have a good experience at all. I actually went to the bar that was a few stores down and had such a great time without having to pay a cover charge. It’s safe to say I will not be visiting this bar ever again and will continue to try and reach out to a manager regarding a refund for the food I never got that night.
Update 05/09/25: Spoke with the “Manager” that asked questions about the server that served me, what I ordered, and the day and time. She didn’t provide me with her name at all. She told me if she can find the transaction she will call me by Monday. I had to call back to get her name and was told by someone else that her name is “Lo” smh. I will be calling by midday on Monday if I don’t receive a call back because I feel like request has already been...
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