Wendy's — Restaurant in Bangor

(Read till the end for a fun rant) Fast food? More like slow food. Unbelievably slow service, especially through the drive-thru. If you see more than three cars in the drive-thru lane, don't even bother. You'll be waiting 20 minutes or more just to place your order (this is no exaggeration). All of the Bangor area Wendy's seem to suffer from poor management. Restaurant cleanliness and service are atrocious.

My wife and I waited 45 total minutes in the drive-thru and we were behind five cars. Nine minutes per car!

Let's play a game! What things can you do in the time it takes to get food through the Wendy's drive-thru?

*Arrive at the dentist, check in, get a filling, check out.

*Watch an entire episode of whatever terrible Star War TV show Disney has produced most recently.

*Arrive at Chic-Fil-A, place an order, sit down, eat at a relaxed pace, and leave feeling fulfilled.

*Take a nap long enough to ruin your sleep that night.

*Play a game of 7 Wonders (great game).

*Peruse the Netflix catalog long enough to realize it isn't worth its subscription price.

*Drive to the Penobscot Narrows Bridge from this Wendy's and obey all speed and traffic laws.

*Prepare and consume a homemade hamburger and clean up after. Consume less calories and feel better. And the service was better because it was you!

*Do an entire workout. Burn less calories than you consumed at Wendy's.

*Apply for a job at Wendy's and have immediate regrets.

*Blink 675 times on average.

*Contemplate your life decisions that lead you to a Wendy's with service this slow, vow to make changes, leave said Wendy's, and arrive at McDonald's next door.

Anyway, how do you pluralize "Wendy's"? Chat GPT says "Wendy’ses"...

Paid nearly 50 dollars for food in the app to go pick it up for lunch before our 6 hour road trip so that we wouldn't have cranky kids (or hangry parents).

We arrived to a line out of the parking lot, onto busy Union Street, creating a hazard for motorists and my family to try and enter the parking lot.

Once parked, we discovered that they had locked all the exterior doors and we're not tending the counter or dining room "due to lack of staff."

No one would answer the phone inside, it just rang and rang. So we got in line for the drive through and after sitting in line for 43 minutes and progressing approximately 50 feet (still not even close to the curve for the order kiosk (and another 20 feet to the kiosk itself), we elected to leave, knowing we could've been to nearly Augusta by then or could've sat down at a REAL restaurant and been served.

The app didn't mention anything of this closure, and we had already paid, so we left and contacted Wendy's customer service.

It was Sunday, so no one answered of course. Ergo, we asked to be contacted about this issue so that we could at least make them aware of the issues with this franchise, and hopefully be refunded.

It's been nearly 3 weeks now and Wendy's has not contacted us at all.

I don't usually write negative reviews, but WOW, talk about taking advantage of people.

I will not EVER return to this Wendy's and it has made me second guess going to any others, if this is how they allow them to be managed, or...

On 6/21/23 at 10:10 PM I went through the drive thru and ordered two biggie bags with some alterations. I ordered one biggie bag with a jr. bacon cheeseburger (no mayo and with pickles added), fries upgraded to a medium, four piece nugget with sweet and sour sauce, and a mango pineapple lemonade. The other biggie bag I ordered was a double stack, fries upgraded to a medium, four piece chicken nuggets with sweet and sour sauce, and sweet iced tea. They took 5 minutes to take my order, repeating it back to me and taking a while to make any and all alterations to the order. I paid and then went to the order window. It took 15 minutes to receive my order. They put my drinks on the window and I noticed one of the caps was only half on. They never fixed it before handing it to me and it nearly spilled. While waiting for my food, I saw them looking in the bag and then checking a screen above numerous times for quite a few minutes before handing it to me. When I got home (it was my mistake for not checking before leaving) the sweet tea had no sweetener in it, the lemonade was not mixed whatsoever, the jr. bacon burger had no pickles and was caked in mayo, and there were no nuggets, yet they still gave me all four sweet and sour...